Senior Application Support and Cloud Operations

2 weeks ago


مصر, Egypt Orange Business Full time

**About the role**:
**Technical responsibilities**:

- Handle, diagnose and route in real-time incoming trouble tickets
- Responsible for 2nd level technical support and escalation
- Communicate planned/unplanned outages to end users
- Provide workarounds for major issues until permanent fix is delivered
- Providing L2 support for the cloud infrastructure

**Functional responsibilities**:

- Representing the team with different stakeholders within the organization
- Having full autonomy within the team

**About you**:
**Skills and Qualifications**:
**Functional Skills**:

- Excellent troubleshooting skills
- Strong ability to work in a team
- Excellent written and verbal communication skills
- Time management
- Autonomy to work on different issues

**Technical Skills**:

- Operating system administration & scripting (Windows, Linux)
- Database administration (Oracle, Sybase, SQL Server, MySQL)
- Web Services (SOAP, REST)
- Development using one of this list (Python ,Java, ASP.NET, node.js, C# ,PHP, react.js)
- Big Data platforms, pervious work on Hadoop or mongo DB
- Continuous delivery tools (Dockers, Kubernetees, Ansible )
- Security protocols (ethical hacking is a plus)
- Good experience in working in agile and devops is a plus
- Good understanding of network protocols (CCNA is a plus)
- ITIL foundation knowledge (certificate is a plus)

**Educational background**:

- B.Sc. in computer science or equivalent
- Fluent in English
- Fluent in French is a plus
- At least 4 years of experience working within the IT field

**Additional information**:
Mission:
**Department**:
Chief Technology Info Office

L’ambition d’Orange Business est de devenir l’intégrateur réseaux et numérique de référence en Europe, en nous appuyant sur nos forces autour des solutions de connectivité nouvelle génération, du cloud et de la cybersécurité.

Nos 30 000 femmes et hommes présents dans 65 pays, dont chaque voix compte, sont tous animés par la même détermination et le même esprit d’équipe, pour construire les solutions digitales d’aujourd’hui et de demain et créer un impact positif pour nos clients, pour leurs salariés et pour la planète.

Nous offrons des opportunités passionnantes grâce à des projets innovants dans la data et le digital, le cloud, l’IA, la cybersécurité, l’IoT, ou encore le digital workspace et le big data.
- Venez vivre cette aventure avec nous

**Contract**:
Regular



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