Current jobs related to Supervisor, Mobile Data Qos - الجيزة - Orange Egypt

  • Supervisor, Network Management Solutions

    2 weeks ago

    الجيزة, Egypt اورنچ مصر Full time

    About the job Supervisor, Network Management Solutions **Purpose of the job** **Duties and responsibilities** - Managing the different Network Management Solutions upgrades and development projects to deliver the different Mobile & Fixed network teams business requirements. - Providing required technical support for all Mobile & Fixed network operations &...

  • Sr. Supervisor, Cvm

    2 weeks ago

    محافظة الجيزة, Egypt اورنچ مصر Full time

    About the job Sr. Supervisor, CVM **Purpose of the job** Manage targeted data (mobile internet AND MBB) stimulation programs for the personal prepaid, control and post-paid base that up-lift data ARPU, increase penetration of data services within the base and convert more customers into data users. The position requires a results-oriented person with...

  • Sr. Supervisor, Digital Qos

    7 days ago

    الجيزة, Egypt Orange Egypt Full time

    **Purpose of the job** **Duties and responsibilities** - Implementing and managing APM tools to monitor digital channels performance. - Analyzing performance metrics to identify performance issues and trends. - Identifying root causes of performance issues and work with development and operations teams to implement fixes. - Proposing and implementing...

  • Supervisor, Business Development

    7 days ago

    الجيزة, Egypt Orange Egypt Full time

    **Purpose of the job** Lead the digital payments plan & activities across all digital channels in cooperation with internal and external stakeholders **Duties and responsibilities** - Identify strong potential prospects using initiative and creativity, to generate outbound lead opportunities to meet the assigned monthly targets. - Research markets in...

  • Supervisor, Network Management Solutions

    2 weeks ago

    الجيزة, Egypt Orange Egypt Full time

    **Purpose of the job** **Duties and responsibilities** - Managing the different Network Management Solutions upgrades and development projects to deliver the different Mobile & Fixed network teams business requirements. - Providing required technical support for all Mobile & Fixed network operations & planning teams on the required time. - Monitoring the...

  • Sr. Supervisor, Technology Security Engineering

    21 hours ago

    الجيزة, Egypt اورنچ مصر Full time

    About the job Sr. Supervisor, Technology Security Engineering **Purpose of the job** Design, Implement and Continuously Improve the Security Controls for Orange EG Products & Services, and Insure the Confidentiality, Integrity & Availability of Orange EG Critical Systems. **Duties and responsibilities** - Perform initial risk assessment on any new system...

  • Senior Supervisor, Data Quality Engineer

    2 weeks ago

    الجيزة, Egypt Orange Egypt Full time

    **Purpose of the job** As a data quality engineer, you will work within the modeling and AI team to ensure to all deliverable meet and is maintained at the high quality standards for the team. You will play a vital role in studying, researching, setting and implementing quality control processes. You will providing QA reports, KPIs and quality trends for...

  • Lead, Mobile Internet

    2 weeks ago

    محافظة الجيزة, Egypt اورنچ مصر Full time

    About the job Lead, Mobile Internet - New Technologies **Purpose of the job** To manage the sim swap campaign from old sim to new SIM card to be able to use 4G/5G network and experience higher speed that would reflect more data revenues and enhance customer experience **Duties and responsibilities** - Lead the 4G/5G SIM swap campaign, creating a smooth...

  • Decision Support Sr. Supervisor

    21 hours ago

    الجيزة, Egypt Orange Egypt Full time

    **Purpose of the Job**: At Orange Egypt, we are looking for a proactive and analytical Decision Support Senior Supervisor to play a key role in driving financial excellence. In this role, you will be responsible for analyzing various technology cost elements, identifying opportunities to optimize the cost structure, and providing valuable insights that...

  • Sr. Growth Marketing Specialist

    1 week ago

    الجيزة, Egypt McLedger Full time

    **Company Description** Are you ready to join a dynamic team that's transforming the way small businesses manage their finances? At mazeed, we're not just offering a service; we're providing a lifeline to micro and small-sized enterprises. Our multi-faceted platform is the key to helping these businesses keep their financial records in check, issuing...

Supervisor, Mobile Data Qos

2 weeks ago

الجيزة, Egypt Orange Egypt Full time

**Purpose of the Job**
- Responsible for the development and implementation of CEM (Customer Experience Management) to maintain and enhance the over all customer experience and satisfaction for all the mentioned domains.

**Duties and Responsibilities**
- Having a wide scope technical knowledge in GSM/UMTS signaling analysis to be able to tackle and solve complex technical problems in different fields for voice network covering all services related to CS,IMS,VAS and roaming
- Responsible for service level management of orange products in data domain
- Interfacing and dealing with different teams inside technology teams like Core, DN, Optimization, Radio, and outside technology like commercial (Marketing & sales) and Finance.
- Understanding business objectives and extracting the needed business value from the data sources.
- Troubleshoot signaling related problems Voice and Volte Domain (aif,IuCS,IMS)
- Perform campaigns studying the different Orange OSS/BSS vendors and benchmarking singling performance among them to ensure they meet the target service level.
- Contribute in the in-house Developing of CEM (Customer Experience Management) tool which is being used widely by different company entities (Commercial, CS, and Technology & Strategy).
- Adapting in-house developed solutions (like CEM) to be used in other Orange affiliates in coordination with Orange management (both Technical and Commercial dpts.).
- Deliver customer insights and initiatives to improve customer experience and smart Capex allocation
- Contribute to new features or trials implementations and testing ensuring proper network deployment and operation from lab testing to life trials.
- Correlate between different CEM touch points to highlight revenue leakage, churn probability, new revenue streams, or fraud and abuse cases.
- Perform daily health checks and kpis monitoring for Data services
- Interface with all the stakeholders of the CEM project from different departments to define objectives and deliverables for each phase of CEM implementation.
- Monitor and evaluate the impact of the chronic and critical network problem on revenue and customer experience then provide regular reports to upper management about needed plan of actions.
- Assess and introduce new technologies supporting QoS needs and requirements to top management and suggest improvements and enhancements
- Perform regular daily checks for voice services, troubleshoot and report detected issues.
- Ensure that daily / monthly QoS Dashboards are aligned with department objectives in maintaining service level agreement.
- Design dashboards that will reflect customer experience using Orange network by evaluating and weighing the different touch points between the customer, network and building QoE indices to reflect those touch points performance.
- Ensure data integrity and completeness to provide actionable insights

**Job Specifications**

**Education**

University degree, BSc, Faculty of engineering, Communications.

**Experience**

1. Minimum 3 years of experience, 2 of which in telecommunications field with substantial leadership and management skills preferably.

2. Background in an analytical troubleshooting position preferable mobility protocol analysis and quality assurance (GSM, DCS, GPRS, Data or similar systems).

**Skills and abilities**

1. Very good English both written & spoken.

2. Excellent computer skills.

3. Exceptional interpersonal skills in terms of communications motivating others, due to the sensitive and diverse nature of work as QoS.

4. Conflict management abilities.

5. Innovative self developing mindset.

6. Very good business sense.

7. Very good presentation skills.

8. Excellent knowledge of GSM systems and protocols.

**Contrat**:
CDI