CRM Specialist
1 day ago
**Description**:
**1. Delivery**
Solution DESIGN & Development:
Assessment of technical feasibility of business requirements.
Assessment of feasibility and define cost for configuration/development.
Assessment of technical feasibility of business requirements.
Implementation of business requirements through standard out of the box features whenever applicable.
Collaboration with business and technology teams:
Collaborate with architecture and technology teams to design and implement new projects.
Collaborate with Demand team in tuning business requirements utilizing Siebel best-practices.
Collaborate with testing team to define test methods & scope.
**2. Application Management**
Responsible for selecting and managing appropriate business parties.
Responsible for setting up a right-size local capabilities for customer management configuration/development to execute projects successfully
Responsible for defining together with operations and vendor the HW sizing, performance, and deployment needs
Responsible for providing third line support for customer management.
**.**:
**3. Customer Satisfaction**
Ensure systems availability as per agreement with customer.
Ensure delivery of projects is on time and quality as agreed with the customer.
Present new features to customer and advise customer if there are any deviations from Group or long-term strategies.
**4. Team Management**
Identify and present team high performance potentials.
Encourage Vodafone Way and values.
Can Do attitude in fulfilling company strategies
Dedication, sense of ownership
Continuous improvement in relevant area of profession
**5. Standards & Procedures**
Plan and implement projects accurately/realistically with the highest quality of solution development and implementation
**6.KPI**
Applications availability and quality of software
Following the software development methodology
Post Implementation Reports as a base for customer satisfaction
-
CRM Specialist
5 days ago
مصر, Egypt Rethink HR Solutions Full timeReport on CRM performance and suggest tactics for continuous improvement. - Ensure data accuracy, integrity, and security within the CRM platform. - Collaborate with various departments, including marketing, product, and customer service to ensure CRM strategies are aligned with overall business objectives. - Effectively communicate CRM strategies,...
-
Microsoft Dynamics Developer
2 weeks ago
مصر, Egypt MigrationIT Full time**Job Information**: Industry Banking Work Experience 5+ years City Cairo State/Province AI Qahirah Country Egypt Zip/Postal Code 11311 The CRM Solutions Developer is part of an agile development team, working on the deployment, customization, and integration of Microsoft Dynamics CRM in the enterprise - Collaborate with other software...
-
CRM System Specialist
7 days ago
مصر, Egypt Six of October Development and Investment Full timeImplement required configuration/modifications on CRM system. - Customize Workflows as per the users’ requirements. - Collect and analyze data quality requirements. - Implement some system administration activities such as user setup, defining responsibilities, value sets, flex fields, data groups and request groups. - Getting functional inputs from...
-
CRM Specialist
2 weeks ago
مصر, Egypt CEQUENS Full time**Responsibilities** - Establish workflows and standards or entering data in the CRM - Spot ways to improve usage of the CRM through automating basic everyday tasks - Customize and pull marketing reports from the CRM - Analyze marketing reports to determine what kind of customer trends the business should respond to - Write training manuals and teach staff...
-
Customer Support Specialist
5 days ago
مصر, Egypt CEQUENS Full timeCEQUENS is a leading provider of cloud communication solutions, and we are currently seeking a Customer Support Specialist to join our team. As a Customer Support Specialist, you will be the primary point of contact for our customers, assisting them with any inquiries, technical issues, or concerns they may have. **Responsibilities**: - Provide timely and...
-
CRM Specialist
3 days ago
مصر, Egypt SpacetoonGo Full time**Responsibilities**: - Develop and execute campaigns and customer journeys to activate and retain the user base. - Run effective promotional activities to optimize sales growth and customer retention. - Keep customers informed about the latest updates, features, and offers. - Continuously analyze customer journeys and campaigns to improve conversion...
-
Business Development Specialist
5 days ago
مصر, Egypt DR SULTAN Full timeWe are seeking a resourceful Business Development Specialist to expand our business and improve our branding initiatives. As a Business Development Specialist, your duties will include establishing networks with industry specialists, maintaining valued customer relationships, and negotiating deals. To be successful in this role, you should demonstrate...
-
Incident Resolution Specialist
2 weeks ago
مصر, Egypt RateHawk Full time**Job responsibilities**: - rapid and effective resolution of both retail and corporate clients’ problems, sent to you as requests through the CRM system; - advising clients on all matters concerning bookings and our product; - working in CRM systems and with our internal databases. **Requirements**: - knowledge of **English at Advanced level**:...
-
Customer Operations Specialist
7 days ago
مصر, Egypt CrossWorkers Full time**Customer Operations Specialist for an Egyptian customer** **Title**:Customer Operations Specialist** **Industry: Fintech** **Position Type: Full-Time** **Location: Sheikh Zayed** **About the job**: We are seeking an enthusiastic and dedicated customer service/operations specialist to enhance our customer experiences. You will be tracking all points of...
-
Customer Support Specialist
1 day ago
مصر, Egypt CEQUENS Full timeWe are looking for a Customer Support Specialist to assist our customers with technical problems when using our products and services. Customer Support Specialist responsibilities include resolving customer queries, recommending solutions and guiding product users through features and functionalities. **Responsibilities** - Act as Single Point of Contact to...