Customer Operations Specialist

6 days ago

مصر, Egypt CrossWorkers Full time

**Customer Operations Specialist for an Egyptian customer**

**Title**:Customer Operations Specialist**

**Industry: Fintech**

**Position Type: Full-Time**

**Location: Sheikh Zayed**

**About the job**:
We are seeking an enthusiastic and dedicated customer service/operations specialist to
enhance our customer experiences. You will be tracking all points of customer
engagement, addressing customer queries, identifying ways to improve our customer
services, and collaborating with internal departments to optimize customer services and
brand awareness.

**Responsibilities**:

- Nurturing in-bound and qualified leads into registered customers.
- Achieving customer acquisition targets across the key sectors.
- Resolving and reacting to relevant customer inquiries.
- Tracking customer experiences across online and offline channels, devices, and touchpoints.
- Manage customer requests throughout the journey from acquiring documents and

profiling to status follow-up and activation.
- Liaise with merchants and financial institutions to ensure successful booking of customer requests.
- Maintain high quality of data entry for leads, customers, and requests.
- Identifying customer needs and taking proactive steps to maintain positive experiences.
- Developing reports as required and generating insightful metrics supporting the

executive-level board.
- Documenting processes and logging technical issues, as well as customer compliments

and complaints.

**Desired Skills and Experience**

**Who are we looking for?**
- Holder of a Bachelor's degree.
- At least 1 year experience as a customer experience specialist, or a similar customer support role. Consumer finance institutions' experience is a plus.
- Proficiency in MS Office, as well as CX and CRM software.
- Exceptional interpersonal skills and a client-centered approach.
- Great organizational and time management abilities.
- Superb communication, collaboration, and problem-solving skills.

**About the company**

Our client is a credit marketplace that was established in 2021 as the first platform that provides tailored and comprehensive financial solutions to individuals and businesses.

Our mission is to accelerate access to finance by fostering connections between our partnered lending companies, a diverse client base, and our network of service providers/merchants.

We focus on strategic sectors such as education, healthcare, home finishing and more,
and strive to make finance accessible to everyone.

  • Customer Onboarding Specialist

    2 weeks ago

    مصر, Egypt Rewaa Full time

    **Job Overview**: The Customer Onboarding Specialist will set up customers for immediate success by facilitating the implementation process for new accounts. As a Customer Onboarding Specialist, you will educate new customers, and ensure smooth adoption of our products and services. Rewaa prioritizes delivering an amazing customer experience and this is the...

  • Customer Success Specialist

    6 days ago

    مصر, Egypt ArabyAds Full time

    We are looking for a Customer Success Specialist to help us improve the experience of our users. You will accomplish this by training and supporting our customers and resolving our customers’ pain points. - Analyzing customer issues, developing necessary actions, and ensuring optimal levels of customer satisfaction to provide appropriate support for the...

  • Operation Specialist

    2 days ago

    مصر, Egypt Ingram Micro Full time

    **Description** Sales Operation Specialist At Ingram Micro, we are focused at nurturing and empowering our Talent. We believe that our Organization's success is defined by the people working here. Our work culture is defined by the Tenets of our Success: Results, Integrity, Imagination, Courage, Responsibility & Talent; and driven by our Associates. Our...

  • Customer Success Specialist

    2 weeks ago

    مصر, Egypt GrubTech Full time

    **Who we are?** As the digital disruption of the F&B sector continues to build momentum and accelerate by the pandemic’s impact, the operators find themselves with archaic toolbox designed for traditional brick and mortar commerce. New business models born out of this transformation such as Cloud Kitchens and Virtual Brands have recently reached a...

  • Marketing Operations Specialist

    1 week ago

    مصر, Egypt TTEC Full time

    Marketing Operations Specialist - French **EMEA Marketing Operations Specialist, w. French - Cairo** Bringing smiles is what we do at TTECfor you and the customer. As a Marketing Operations Specialist working onsite in Cairo you'll be a part of creating and delivering amazing customer experiences while you also #experienceTTEC, an award-winning employment...

  • Customer Success Specialist

    4 days ago

    مصر, Egypt Shell Full time

    **The Role**: **Job Purpose** This job sits within the Customer Operation Journey forming a critical part of the Customer Fulfilment Cycle. The Customer Success Specialist provides high quality frontline support to existing Shell Customers from Order to payment. Customer Operations Specialist drives proactive communications, value-adding interactions, and...

  • Customer Support Specialist

    4 days ago

    مصر, Egypt CEQUENS Full time

    CEQUENS is a leading provider of cloud communication solutions, and we are currently seeking a Customer Support Specialist to join our team. As a Customer Support Specialist, you will be the primary point of contact for our customers, assisting them with any inquiries, technical issues, or concerns they may have. **Responsibilities**: - Provide timely and...

  • Customer Support Specialist

    6 hours ago

    مصر, Egypt CEQUENS Full time

    We are looking for a Customer Support Specialist to assist our customers with technical problems when using our products and services. Customer Support Specialist responsibilities include resolving customer queries, recommending solutions and guiding product users through features and functionalities. **Responsibilities** - Act as Single Point of Contact to...

  • Specialist, Customer Services

    2 weeks ago

    مصر, Egypt Dell Technologies Full time

    Specialist, Customer Services Join us as a Customer Services Specialist on our Product Services team in Cairo to do the best work of your career and make a profound social impact. What you’ll achieve As a Customer Services Analyst, you will be the customer advocate, ensuring complex issues are taken care of quickly and efficiently while providing the...

  • Specialist Service Operations

    2 weeks ago

    مصر, Egypt SITA Switzerland Sarl Full time

    Overview: **_ WELCOME TO SITA_** **Ready to redefine air travel? The journey starts here, with you at SITA.** **_ ABOUT THE ROLE & TEAM:_** - As Specialist Service Operations, you will be part of SITA Command Centre Common Use team ensuring all our customers (Airports, Airlines, and their customers) day-to-day operations run smoothly while ensuring Systems...