Customer Support Agent

We are looking for an experienced **Senior Technical Support Specialist** to lead our support team within the **Product Department**. The role involves managing support operations for multiple live systems across diverse customers, ensuring efficient **ticket triage, reporting**, and follow-ups with L2/L3 teams. **Key Responsibilities**: - Lead and mentor...

**Job Mandate/Summary**: To ensure exceptional customer service standards and maintain clients' satisfaction, maintaining strong relationships with our partners to ensure seamless booking experiences for our clients. Manage and monitor the efficiency of WegoBeds and BOWH online Operations & Customer support teams for both B2B & B2C channels to improve...

A Customer Service Representative, or CSR, will act as a liaison, provide product/services information, answer questions, and resolve any emerging problems that our customer accounts might face with accuracy and efficiency. The target is to ensure excellent service standards, respond efficiently to customer inquiries and maintain high customer...

**Job Opportunity: Software Account Manager at an IT Company** We are seeking a dedicated and experienced Software Account Manager to join our team. **Responsibilities**: - Maintain a positive, empathetic, and professional attitude toward customers at all times. - Respond promptly to customer inquiries across various communication channels. - Acknowledge...

**Company Description** Appgain.io is an all-in-one Mobile Marketing Platform for Customer Lifecycle located in Qesm 1st Nasser City. The platform offers smart solutions to help marketers in industries like retail and Food & beverage overcome challenges such as high marketing costs, audience targeting, and revenue growth through features like deep links,...

Key Responsibilities: - MS CRM Configuration & Customization: - Design and implement custom solutions using Microsoft Dynamics CRM (on-premise and cloud). - Configure CRM forms, workflows, plugins, custom entities, and dashboards. - Customize and extend CRM functionalities using CRM SDK and JavaScript. - Data Management & Integration: - Perform data...

**Responsibilities**: - Manage and optimize the CRM system to ensure accurate and up-to-date customer data. - Analyze customer interactions and data to improve customer relationships and retention. - Develop and implement CRM strategies that enhance customer experience and engagement. - Create and maintain customer segmentation to target specific groups for...

**INSPIRE | EXHILARATE | DELIGHT** For over six decades, Chalhoub Group has been a partner and creator of luxury experiences in the Middle East. The Group, in its endeavour to excel as a hybrid retailer, has reinforced its distribution and marketing services with a portfolio of eight owned brands and over 300 international brands in the luxury, beauty,...

Participate in all phases of new development including concept, design, building, installing, hand-over to customer and support. - Collaborate with software, hardware, and operations customers - Write the functional description specifications for the control system, write system manuals and troubleshooting guides - Maintaining high level of communications...

**Key Responsibilities**: - **Lead Generation**: - Research and identify potential clients and market opportunities. - Assist in building a database of leads using tools like LinkedIn, CRM software, and other resources. - **Sales Support**: - Help prepare sales presentations, proposals, and demos. - **Customer Engagement**: - Respond to customer...