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Software Account Manager

2 weeks ago

مدينة نصر, Egypt STS Egypt Full time

**Job Opportunity: Software Account Manager at an IT Company**

We are seeking a dedicated and experienced Software Account Manager to join our team.

**Responsibilities**:

- Maintain a positive, empathetic, and professional attitude toward customers at all times.
- Respond promptly to customer inquiries across various communication channels.
- Acknowledge and resolve customer complaints efficiently.
- Develop an in-depth understanding of our products to effectively answer customer questions.
- Keep detailed records of customer interactions, transactions, feedback, and complaints.
- Collaborate with colleagues as needed to ensure seamless service delivery.
- Ensure customer satisfaction and provide exceptional customer support.

**Requirements**:

- Proven experience as a Key Account Manager.
- Proficiency in CRM software.
- Ability to address customer requests in a timely and effective manner.
- Excellent communication and interpersonal skills with a talent for building strong client relationships.
- Strong negotiation skills and a problem-solving attitude.
- Bachelor’s degree in IT or a related field.

نوع الوظيفة: دوام كامل