Servicenow Technical Consultant

2 days ago

Cairo, Egypt DXC Technology Full time

**Job Summary**:
**Key Responsibilities**:

- Lead and manage the design, development, and implementation of ServiceNow solutions focusing on ITSM, HRSD, and ITOM modules.
- Collaborate with cross-functional teams to understand business requirements and translate them into technical specifications and scalable solutions.
- Provide technical leadership and mentoring to junior team members and stakeholders.
- Drive process improvements and automation initiatives to optimize service delivery using ServiceNow platform capabilities.
- Oversee integration of ServiceNow with third-party tools and legacy systems, ensuring seamless workflows.
- Ensure adherence to best practices and governance in ServiceNow development and administration.
- Act as a key liaison between business units, IT teams, and vendors, facilitating clear communication and efficient project execution.
- Maintain up-to-date knowledge of ServiceNow product updates, industry trends, and emerging technologies.
- Support ITIL-aligned processes and encourage adoption of ITIL best practices to enhance IT service management maturity.

**Required Skills and Experience**:

- Strong expertise in ServiceNow ITSM and HRSD modules, including configuration, customization, and implementation.
- Proven experience with ServiceNow ITOM, encompassing event management, discovery, service mapping, and operational intelligence.
- Hands-on experience with ServiceNow platform scripting (JavaScript, Glide API), workflows, and integrations.
- Experience with Agile methodologies and DevOps practices in ServiceNow delivery.
- Excellent problem-solving, communication, and stakeholder management skills.
- Ability to work independently and lead teams in a fast-paced, client-facing environment.
- Bachelor’s degree in Computer Science, Information Technology, or a related field; relevant certifications such as ServiceNow Certified System Administrator, Certified Implementation Specialist (CIS) for ITSM/HRSD/ITOM, and ITIL Foundation preferred.

At DXC Technology, we believe strong connections and community are key to our success. Our work model prioritizes in-person collaboration while offering flexibility to support wellbeing, productivity, individual work styles, and life circumstances. We’re committed to fostering an inclusive environment where everyone can thrive.

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