ServiceNow Senior Technical Consultant

1 week ago

Cairo, Cairo, Egypt DXC Technology Full time 90,000 - 120,000 per year

Job Description
Job Summary:
We are looking for an experienced ServiceNow Technical Consultant with proven expertise in ITSM, HRSD, and ITOM modules, coupled with a strong understanding of ITIL best practices. This role requires technical leadership in delivering end-to-end ServiceNow solutions that drive operational excellence and business transformation.

Key Responsibilities

  • Lead the design, development, and implementation of ServiceNow solutions across ITSM, HRSD, and ITOM modules
  • Collaborate with business and IT stakeholders to gather requirements and translate them into scalable ServiceNow workflows and automations
  • Apply ITIL framework principles to optimize and align service management processes within ServiceNow
  • Manage integrations between ServiceNow and external systems to support seamless operations
  • Provide technical mentorship and leadership to project teams, ensuring quality and adherence to best practices
  • Stay current with ServiceNow platform updates and industry trends to continuously enhance solution capabilities
  • Drive continuous improvement initiatives leveraging ServiceNow functionalities to improve IT and HR service delivery

Required Skills And Experience

  • Strong hands-on experience with ServiceNow ITSM, HRSD, and ITOM modules
  • Solid understanding of ITIL processes and frameworks and their application within ServiceNow environments
  • Experience in scripting, workflow design, and platform customization
  • Proven ability to manage and deliver complex ServiceNow projects in a client-facing role
  • Excellent communication, stakeholder management, and problem-solving skills
  • Relevant certifications such as ServiceNow Certified System Administrator, Certified Implementation Specialist (CIS) for ITSM/HRSD/ITOM, and ITIL Foundation are highly desirable
  • Bachelor's degree in Computer Science, Information Technology, or related discipline

At DXC Technology, we believe strong connections and community are key to our success. Our work model prioritizes in-person collaboration while offering flexibility to support wellbeing, productivity, individual work styles, and life circumstances. We're committed to fostering an inclusive environment where everyone can thrive.

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