Current jobs related to Reservations and Ticketing Agent - Nasr City - Wego

  • Customer Service Representative

    1 week ago

    Nasr City, Egypt Wego Full time

    **_About the job_** We are looking for passionate and driven Front Office Agent who are eager to ensure top notch service to customers in our Cairo office. If you have worked in a similar role for more than a year and you are interested in working in the travel industry this could be the perfect role for you! **_ Responsibilities:_** - Respond promptly to...

  • Hotel Operations and Reservations Manager

    2 weeks ago

    Nasr City, Egypt Wego Full time

    **About Wego**: Wego is part of the Wego Group, which includes Wego, Book on Wego, ShopCash, and WegoPro. We’re a team of travel lovers building products that make booking and managing travel simpler and more rewarding. Everyone here is passionate about making travel better for users across the globe — and we’re growing fast. **About the Role**: We're...

  • Hotels Operations Executive

    16 hours ago

    Nasr City, Egypt Wego Full time

    **About Wego**: Wego is a leading travel company helping millions of users find and book the best deals for flights, hotels, and more. We bring together technology, innovation, and a passion for travel to make every journey simpler and more rewarding. **Job Summary**: As a **Hotels Operations Executive**, you will ensure seamless booking experiences by...

  • Airline Ticketing Agent

    7 days ago

    El Nasr, Al Isma'iliyah, Egypt c-af73-4a1f-9271-fbf44a085aad Full time 80,000 - 150,000 per year

    Job descriptionCompany DescriptionWe suggest you enter company details here.Role DescriptionThis is a full-time hybrid role for a محاسبين (Accountant) at Traveler Club - نادي المسافر. The role is located in Qesm 1st Nasser City with some work from home flexibility. The Accountant will be responsible for financial statements, working with...

  • Technical Support Specialist

    5 days ago

    6th of October City, Giza, Egypt American Academy Full time 96,000 - 120,000 per year

    American academy is well-established international English academy is looking for a fresh dynamic Technical support Engineer .Salary will be from 8000 to 10000 L.E6 full days.Campus 6 October CityJob DescriptionSupport customers and company by providing troubleshooting/knowledge transfer. • Provides remote technical support through the TeamViewer platform...

  • Operations Supervisor

    5 days ago

    El Sheikh Zayed City, Egypt SSC HR Solutions Full time 60,000 - 80,000 per year

    • Sales Coordination with other departments. • Monitoring Sales process with agents. • Prepare documents such as representation contracts, booking and reservation form. • Coordinate property closings, overseeing signing of documents and disbursement of funds. • Coordinate appointments for site visits. • Update inventory and other information on...

  • Information Technology Technical Support

    1 day ago

    Badr City, Cairo, Egypt Premier Services and Recruitment Full time

    Provide first-level contact and problem resolution for users with hardware, software, and application issues.Respond to support requests via phone, email, chat, or ticketing system.Diagnose and troubleshoot technical issues, including network connectivity, operating systems, and internal applications.Install, configure, and maintain computer hardware,...

  • Procurement Logistics Engineer

    7 days ago

    Qesm st Nasser City, Cairo, Egypt Nasr City For Trading and Contracting (NCTC) Full time 60 - 120 per year

    Company DescriptionNasr City for Trading and Contracting (NCTC) is a prominent organization in Egypt specializing in water and wastewater management solutions. The company designs and constructs water treatment plants, desalination facilities, and supplies critical equipment for pumping stations. NCTC also manufactures TMVT Blowers and custom metalworks,...

  • Foreign Procurement Engineering

    7 days ago

    Qesm st Nasser City, Cairo, Egypt Nasr City For Trading and Contracting (NCTC) Full time 30,000 - 60,000 per year

    Company DescriptionNasr City for Trading and Contracting (NCTC) is a leader in Egypt's water and wastewater management industry, specializing in the design and construction of water and wastewater treatment plants, desalination facilities, and pumping station equipment. With extensive expertise, NCTC also manufactures TMVT Blowers and custom metalworks for...

  • Logistics Operations Specialist

    7 days ago

    Qesm st Nasser City, Cairo, Egypt Nasr City For Trading and Contracting (NCTC) Full time 1,500,000 - 2,500,000 per year

    Company DescriptionNasr City for Trading and Contracting (NCTC) is a leader in Egypt's water and wastewater management, specializing in the design and construction of treatment plants and desalination facilities. The company provides advanced solutions, supplies, and installs equipment for pumping stations, and manufactures TMVT Blowers and custom metalworks...

Reservations and Ticketing Agent

2 weeks ago

Nasr City, Egypt Wego Full time

**About Wego**:
We’re on a mission to help people discover the real value of travel — to inspire, to give more reasons, to make it easy — for you to travel. Our company was founded back in 2005, and since then, we’ve imagined and created some of the most well-loved products for travellers all around 1the world.

Today, Wego is the number 1 travel metasearch engine in the Middle East. There are millions of users on Wego every month — people who travel for adventure, for work, for family and for many other reasons. That’s why we work tirelessly to make your experience of planning & booking flights, hotels and trips as seamless as possible.

**Position Overview**

Our Flight Operations & Fulfilment Team operates 24/7, 365 days a year, and is comprised of experienced, highly skilled Reservation & Ticketing Agents. The team specialises in flight booking and ticketing using GDS systems and airline portals, with a strong foundation in IATA Fares and Ticketing.

As part of this team, you must demonstrate full competence in the operational processes of airline ticket issuance, reconciliation, and fulfilment. A solid understanding of BSP Processes including; Refunds, and Reconciliation is essential.While automation handles most of our routine processes, this team manages the complex cases automation cannot cover. You will play a critical role in monitoring, auditing, and manually resolving booking and ticketing issues to ensure operational excellence.

**Key Responsibilities**

**Ticketing & Reservation Management**
- Process modifications of flight reservations and tickets, including exchanges, voids, cancellations, and refunds.
- Investigate and resolve ticketing failures, reporting root causes to relevant stakeholders.
- Monitor ticket issuance deadlines, ensuring compliance with fare rules and airline regulations.
- Optimise costs through reissues, cancellations, and re-bookings while maintaining booking accuracy.

**Fare & Cost Management**
- Conduct multi-PCC and multi-GDS fare shopping to reduce costs.
- Collaborate with global consolidators and leverage different BSP markets to maximise commissions and minimise fares.

**System Monitoring & Quality Control**
- Perform quality control checks to ensure compliance with booking rules and industry regulations.
- Monitor booking and ticketing systems, identifying and resolving operational challenges proactively.
- Provide GDS guidance and support to customer service teams in handling ticketing complexities.

**Communication & Reporting**
- Manage incoming requests through systems with accuracy and timeliness.
- Handle escalated calls, offering expert advice and resolution.
- Maintain accurate customer profiles, invoicing, and documentation of booking activities.

**Process Improvement**
- Identify opportunities to enhance workflows and improve booking/ticketing processes.
- Provide constructive feedback and recommendations to improve efficiency across ticketing and fulfilment operations.

**Qualifications & Skills**
- Education: High school diploma required; degree in tourism, hospitality, or related field preferred.
- Certification: IATA certification strongly preferred.
- Experience:

- Minimum of 3 years as a reservation & ticketing agent handling complex bookings.
- Proficiency in at least one GDS (Sabre, Travelport, or Amadeus).
- Experience with regional LCCs and online booking tools.
- Technical Knowledge:

- Deep understanding of airline fare types, BSP reconciliation, and payment methods (Cash BSP, ARC Clearing House, VCC, UATP, IEP).
- Familiarity with GDS cryptic commands preferred.
- Languages: Fluent in Arabic and English (additional languages are a plus).

**Skills**:

- Strong communication and problem-solving skills.
- Ability to work under pressure, manage multiple tasks, and operate both independently and within a team.

**Why Join Us?**
We are the fastest-growing flight company in the Middle East, operating in a dynamic and fast-paced environment.

Our teams are always exploring ways to improve, innovate, and grow. If you’re passionate about aviation, thrive under pressure, and are ready for a challenge, we want to hear from you.