Operational Excellence Senior Specialist

LXT is an emerging leader in the provision and enhancement of AI training data to power intelligent technology for global organizations, including the largest technology companies in the world. We are seeking an Operational Excellence Senior Specialist..

**Roles & Responsibilities**:

- Hire all necessary freelancing Reviewers for each language and\or locale within a reasonable timeframe according to the project kick-off date(s)
- Ensure all freelancing Reviewers have received the designated training for both systems and guidelines
- Act as a focal point between the freelancing Reviewers and the company in all matters related to doing their job well
- Responsible for creating all login credentials for the freelancing Reviewers along with full support for any technical issue they might face.
- Determine the need for a language and\or locale test, taking all the necessary actions to achieve such a goal within an adequate time frame
- Review language and\or locale tests in terms of compatibility, accuracy, quality of recordings, and the authenticity of materials
- Process all due payments to all freelancers working for the company
- Calibrate the process workflow of hiring freelancing Transcribers with the Project Managers for reviewing the results of tests taken by the freelancing Transcribers
- Creating training material for the freelancing Reviewers and\or freelancing Transcribers to elevate their performance
- Orchestrate the smooth communication between freelancing Reviewers and freelancing Transcribers to reach the maximum effectiveness possible
- Collect all the commonly asked questions to create a knowledge base for the newly hired freelancing Transcribers based on the questions asked by their previously hired peers in each language and\or locate
- Communicate with the Project Managers to calibrate the overall performance of the freelancing Reviewers
- Responsible for creating, updating, collecting date from the quality scoring sheets and\or systems
- Participate with the Operations and System Development departments in all needed tests for any new system implementation
- Monitor any changes in all guidelines for each language and\or locale and make sure all freelancing Reviewers are aware with the update, along with the freelancing Transcribers

**Key Performance Indicators**:

- Owner on training delivery and training success rate.
- Provide 100% of credentials to freelancing Reviewers at least 1 day before the kick-off date of the project
- Execute all the payment-related activities with an accuracy of 95% for each weekly payment
- Ensure freelancing Reviewers have at least 90% satisfaction of the company’s performance, represented by the OPEX Senior Specialist, to be measured monthly
- Maintain an updated knowledge base template for each language and\or locale that is based on the commonly asked questions within 2 weeks from the start of each project
- Communicate all the updates to the freelancing Reviewers within a maximum of 24 hours from receiving the update
- Design Quality KPI’s for each project and service, measure it and report it on a frequent basis.
- Help to define improvement opportunities.

**Qualifications**:

- Minimum 5-to-7-year work experience in related industry or BPO’s industry.
- Excellent written & verbal communication skills.
- Fluent English and other languages are an added plus.
- 3 to 5 years’ experience with Quality and/or training implementation.
- Lean Six sigma green belt is a must
- Experience with quality standards like COPC, ISO 9001 & GDPR
- Strong analytical skills using Excel and Power Bi.