Operational Excellence Assistant Manager

Champion Continuous Process improvement, change culture and quality service delivery across Operations
- Lead and execute various projects / initiative, which are based on the framework of Business Process Improvement of operational excellence, entailing projects ranging from mid-sized process improvements to major business transformation initiatives
- Responsible for efficient execution and effective implementation of all process re-engineering, change and quality projects across operations.
- Conduct processes reviews to eliminate duplication of activities and reduction in cost.
- Correct workload balance across process flows and align to staff productivity and SLAs
- Understand business needs/expectations, review SLAs between Business & Operations.
- Compiles and prepares reports, presentations and other documents as instructed by the head of department.
- Build effective relationships, influence, and motivate operations units to ensure their wholehearted commitment to the achievement of operational excellence
- Reinforces strategic change, through effective and receptive change management practice and sponsors structured change management.
- Perform diagnostics on identified areas of business to establish the area of improvement and define problems and propose solutions.
- Perform change management planning to develop the necessary assets to perform a change such as change charter, change plan, communication plan, steering and working committee groups, stakeholder list and the list of all tools that may be required to accomplish a change project
- Ensure scorecards are developed and monitored to monitor progress towards established goals.
- Designing operating models and organization structure strategies
- Co-operates with Finance, Risk, Business and Operations colleagues in process design to ensure that potential operating efficiencies and synergies are recognized and reflected in process design and development and that processes are workable on implementation and will meet end user needs.
- Designs and leads workshops for managers and supervisors on performance management process and procedures
- Identify opportunities for cost efficiency and service quality improvements.
- Evaluate data and perform statistical analysis to identify improvement opportunities as well as associated issues and risks
- Periodically review the operations processes to identify risks, plug the gaps, implement quick fixes on process issues, update procedures and share best practices to actively participate in the improvement of overall operations.
- Ensure operations processes are in compliance with established policies as well as regulatory standards.
- Assists in the development and implementation of business measurement tools
- Explores and drives the change to create automation of process/ reports across all existing processes as well as service delivery procedures under discussion.
- Manages the development and implementation of communication processes and training programs to support business process change
- Review and amend project execution procedures and other related tasks such as estimation, planning, reporting, and project coordination and cost reporting.
- Contribute to the formulation of strategic and medium-term business plans; provide a robust challenge to the businesses and oversee implementation.
- Support and guide businesses by providing financial expertise, advice, and an independent challenge to the businesses regarding day-to-day performance issues, through in-depth variance analysis of the financial performances.
- Provide proactive analytical and strategic insights on business performance.
- Perform any other duties or responsibilities consistent with the employee Role and assigned by the management.
- High interpersonal relationships to maintain good relations with other areas in the Company and have complete awareness of how the department work may affect other areas.
- Ability to maintain full, proper record keeping system for all governmental communications for ease of reference and always up to date, such as regulator communications.
- Ability to multitask efficiently and deal with difficult customers and challenging situations without assistance.

**Skills**:

- 7-10 years’ experience in insurance / financial services, at least 5 years in a similar position.
- Hands-on experience on ISO standards and conducting audits with the different audit strategies and methods.
- Specialization in Lean Six Sigma Green Belt / TQM and the like.
- Experience in ISO 27000 standards and their implementation
- Hands-on experience in operational excellence, optimization, and improvement projects.
- Knowledge on various statistical tools.
- Varied knowledge of business workflows and business process management
- Possess the expert knowledge to identify opportunities for improvement and convey the need for change.
- Awareness and practical experience in BPMN modeling technique
- Excellent communication skills.
- E