Customer Relations Specialist

1 week ago

مصر, Egypt iTXPROS Full time

**About our company**:
iTXPros is a leading US-based digital dentistry provider focused on guided dental Implant surgery.

Offices include our HQ in Tampa, FL, and an additional operations branch in Cairo, Egypt. The company specializes in digital Implant Treatment planning & dental CAD/CAM design to help dentists and dental labs with their surgical & dental procedures achieve the ultimate goal of drawing a perfect smile on each patient.

At iTXPros, we are family, team & partners. We believe amazing things can happen when we work together in an environment where everyone feels a true sense of belonging and their ideas are heard. Join us and help make an impact on the future.

**Role and Responsibilities**

Customer service advisors are often a client’s primary point of contact. Your duties and responsibilities include answering and managing incoming calls and customer service inquiries via Whatsapp, text messages, and live chat; identifying and assessing customer needs and coordinate with your colleagues in different departments to achieve customer satisfaction.
- Follow up on missing items required for the progression of client orders (cases).
- Make outbound calls depending on client case requirements.
- Build a strong relationship with clients to ensure their satisfaction.
- Follow up with clients on surgeries and cases after fulfillment.
- Upload files needed for cases from clients’ PCs.
- Basic Troubleshooting of planning software.
- Monitor case flow and identify show stoppers.
- Communicate client needs to corresponding teams.
- Report any issues found by analyzing the workflow aiming for enhancements.
- Learn and understand the products and services that the company provides.
- Learn and understand our internal workflow and case life cycle in detail.
- Document useful information about technical issues and important insights that could be gathered from discussions with clients.
- Share feature requests and effective workarounds with team members
- Inform customers about new features and functionalities
- Train clients on the company’s workflow and digital tools.

**Basic qualifications “Required”**:

- Fluency in spoken & written English is a must.
- Bachelor’s Degree.
- 1+ Experience in a Customer Support Role.
- Military service exemption or completion.

**Preferred Qualifications**:

- Time management skills.
- Excellent communication skills.
- Multitasking.
- Attention to details.
- Outgoing and proactive qualities.
- Punctuality.

Application Question(s):

- Why are you interested in this position

**Education**:

- Bachelor's (preferred)

**Experience**:

- Customer service/Customer care: 1 year (preferred)

**Language**:

- Fluent English/Native-like (required)

Shift availability:

- Night Shift (required)

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