Specialist, Customer Services

2 weeks ago

مصر, Egypt Dell Technologies Full time

Specialist, Customer Services

Join us as a Customer Services Specialist on our Product Services team in Cairo to do the best work of your career and make a profound social impact.

What you’ll achieve
As a Customer Services Analyst, you will be the customer advocate, ensuring complex issues are taken care of quickly and efficiently while providing the best customer experience. You will become a specialist in Dell Technologies products, solutions and capabilities, experimenting with new innovations and discussing best practices with your team.

You will:

- Respond to and resolve customer queries through multiple communications channels
- Increase customer satisfaction and build loyalty through outstanding personalized support
- Support leadership to effectively improve the overall service levels provided to the customer
- Provide mentorship, guidance and direction to other team members

Take the first step towards your dream career

Every Dell Technologies team member brings something unique to the table. Here’s what we are looking for with this role:
Essential Requirements
- Bachelor’s degree or equivalent
- 0-2 years of experience
- English fluency is a must
- Strong knowledge of products, customer service, policies and procedures
- Complex problem-solving skills
- Ability to articulate and simplify customer issues and solution
- Strong communication skills and phone etiquette
- 3rd language is Preferable (French, German OR Spanish)

Desirable Requirements
- Prior experience in a customer-facing role, providing remote IT support

Here’s our story; now tell us yours

Dell Technologies helps organizations and individuals build a brighter digital tomorrow. Our company is made up of more than 150,000 people, located in over 180 locations around the world. We’re proud to be a diverse and inclusive team and have an endless passion for our mission to drive human progress.

What’s most important to us is that you are respected, feel like you can be yourself and have the opportunity to do the best work of your life - while still having a life. We offer excellent benefits, bonus programs, flexible work arrangements, a variety of career development opportunities, employee resource groups, and much more.

We started with computers, but we didn’t stop there. We are helping customers move into the future with multi-cloud, AI and machine learning through the most innovative technology and services portfolio for the data era. Join us and become a part of what’s next in technology, starting today.

You can also learn more about us by reading our latest Diversity and Inclusion Report and our plan to make the world a better place by 2030 here.

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