Client Delivery Manager

We’re the world’s leading data, insights, and consulting company; we shape the brands of tomorrow by better understanding people everywhere.

Worldpanel provides brands and retailers with a unique, 360-degree understanding of consumer behaviour across the globe. We are shopper-centric, continuously monitoring the purchase and usage behaviour through the largest omnipanel in the world. With unparalleled datasets, pioneering technology and expert analysts, we partner with brands and retailers of all sizes, empowering them to reimagine what’s possible, and change the landscape to create a better, healthier, more sustainable and inclusive world.

Job Details

Job Title & Location

Client Delivery Manager

Cairo, Egypt

Role Overview

Our Data Production Team is a team that assembles databases. Our Data Production Analysts are experts in building, validating, and analyzing tendencies while taking in account all the partners’ needs. They also collaborate with local markets with coordination with AME client service by the ROC of Egypt. We’re currently looking for a Senior Manager, Client Delivery to lead the coordination and collaboration between Client Service and our Data Production Team.

Role Description

As a Senior Manager, Client Delivery, you will play a pivotal role in driving client satisfaction and operational excellence. You will lead a high-performing team, manage complex client relationships, and define the best productive solution that covers the client's needs and preserves operational efficiency and guarantee the punctual and precise delivery of the agreed data solutions.

Key Responsibilities
- Client Success: Build strong client relationships, deliver exceptional service, and drive client satisfaction.
- Team Leadership: Lead and develop a high-performing team, fostering a culture of innovation and continuous improvement.
- Operational Excellence: Ensure efficient and effective operations, maintaining high quality standards, finding the best operational approach to solve the client needs.
- Strategic Planning: Develop and implement strategic plans to achieve business objectives and client needs.

Role Requirements & Capabilities

Key outcomes
- Client Satisfaction: Drive client satisfaction and loyalty through exceptional service and proactive problem-solving.
- Team Leadership: Lead and develop a high-performing team, empowered to drive to the best productive solutions with client service and client, fostering a culture of innovation and continuous improvement.
- Operational Excellence: Ensure the timely and accurate delivery of high-quality data solutions.
- Strategic Planning: Develop and implement strategic plans to achieve business objectives and meet client needs.

Key Capabilities
- Analytical Skills: Strong analytical and problem-solving skills.
- Project management and negotiation skills
- Communication Skills: Excellent written, verbal communication and presentation skills
- Relationship Building: Ability to build and maintain strong relationships with key partners.
- Critical Thinking: Ability to think strategically and develop long-term plans.
- Leadership: Strong leadership skills to inspire and motivate teams.
- English professional proficiency

Your background will ideally look like this
- Extensive experience in data management, analysis, and reporting
- Proven leadership experience in managing teams
- Strong understanding of the data industry and emerging trends
- Experience in client relationship management and business development

With the following qualities
- Visionary: A forward-thinking leader who can inspire and motivate others.
- Results Driven: A focus on achieving goals and delivering results.
- Adaptable: Ability to adapt to changing circumstances and embrace new challenges.
- Resilient: The ability to overcome obstacles and maintain a positive attitude.
- Collaborative: A great teammate who can work effectively with colleagues from diverse backgrounds.

What you’ll get from us
- 25 days annual leave (excl. bank holidays), plus your birthday off
- Flexible benefits across health, wealth and lifestyle
- Extensive training and excellent scope for career development
- A collaborative and supportive work environment

At Kantar we have an integrated way of rewarding our people based around a simple, clear and consistent set of principles. Our approach helps to ensure we are market competitive and also to support a pay for performance culture, where your reward and career progression opportunities are linked to what you deliver.

We want to create an equality of opportunity in a fair and supportive working environment where people feel included, accepted and are allowed to flourish in a space where their mental health and well-being is taken into consideration.

We want to create a more diverse community to expand our talent pool, be locally representative, drive diversity of thinking and better commercial outcomes.

Reasonable Adjustments

Kantar is committed to offerin