Retention Team Lead

**About Taager**

Taager is the first B2B startup focused on social sellers
- Merchants. We are democratizing the social e-commerce space by enabling budding as well as seasoned entrepreneurs to sell online with no required capital, inventory, or operational experience. We have our Merchants covered from merchandising, warehousing, shipping, cash collection and customer service.

In 2019 we started as a team of 8 people, now we are over 350 employees across Egypt, KSA and the UAE. We serve more than 34K social e-commerce sellers from incredibly diverse backgrounds - from students earning a part-time income to highly ambitious digital marketing experts looking to become solo entrepreneurs. The sellers on our platform benefit from access to 2,500+ highly marketable products. Our people are driven by our mission and motivated by our desire to deliver the most seamless customer experience to the sellers on our platform. With a continuous focus on quality and execution, we are changing the social e-commerce landscape in the MENA region

**Our Mission**

Our mission is to empower anyone to start and scale their e-commerce business.

**Our Vision**

We envision a world where everyone has the opportunity to sell online, make a living and even get rich in an easy and low-risk environment. A world where the magic of technology becomes accessible to the most talented of Merchants.

**Why Taager?**

You'll be working within an organization with diverse teams based in different countries around the globe (10 different nationalities).

***You will be welcomed to our vibrant fast-paced office in New Maadi, Cairo.

We pay fair market rates and offer a comprehensive compensation package (Salary + Stock Options + Performance based Salary Increases), as we believe our employees should be compensated fairly for their talent and capabilities.

We invest in our people's growth and promote internal succession.

You will be working alongside talented, caring, and ambitious individuals. We're very intentional about our selection process so that we hire people who can help us become a vibrant and healthy work environment for everyone.
- ️We offer a comprehensive medical insurance package.

Unique and profitable business model

**Retention Team Lead**

As a Retention Team Lead, you will be responsible for overseeing and driving Merchant retention initiatives. You will play a crucial role in managing and improving Merchant relationships, reducing churn, and maximizing Merchant daily orders. The Retention Team Lead will collaborate with various departments to develop and execute retention strategies that align with the Taager's goals and objectives. The Retention Team is one of the most important departments in Taager, as a department it is meant to increase the number of active Merchants in the Gulf region, decrease the churn rate, and ensure overall high-quality service that fits with Taager's standards. The Retention Team will work with other departments, it's meant to increase the technical level of our Merchants while helping them navigate the tough road to becoming successful and profitable merchants.

**Role Responsibilities**:

- You will collaborate with cross-functional teams, including marketing, sales, and account management to develop comprehensive retention strategies.
- You will analyze Merchant data and market trends to identify opportunities and insights that inform retention initiatives.
- You will develop and implement retention campaigns, programs, and initiatives to reduce churn and increase Merchant loyalty.
- You will proactively address Merchant concerns and resolve issues in a timely and satisfactory manner.
- You will monitor Merchant satisfaction metrics and implement strategies to improve overall Merchant experience.
- You will generate regular reports on Merchant performance, highlighting trends, insights, and areas for improvement.
- You will utilize data and analytics to evaluate the effectiveness of retention initiatives and make data-driven recommendations for optimization.
- You will call inactive Merchants to re-activate them.
- You will manage re-activated Merchants until they are handed over to the Account Management team.
- You will solve Merchants’ problems through communicating with different stakeholders throughout the company.
- You will plan for and with Merchants on how to reach company targets.
- You will prepare daily reports with actions taken with each Merchant, as well as gathering Merchants’ feedback.

**What Will Make You Successful**

**Must have**:

- You will have e-commerce or drop shipping experience,
- You will have experience in a leadership role.
- You will have previous sales experience.
- You will have a basic understanding of Excel.
- You will have conversational English skills.

**Nice to have**:

- Basic media buying knowledge.
- Basic knowledge of advertising platforms (Facebook, TikTok, Snapchat etc..).
- Previous Startup experience.

In keeping with our beliefs a