IT Team Lead

7 days ago

مصر, Egypt MaxAB Full time

Founded in 2018, MaxAB is a rapidly growing food and grocery B2B e-commerce and distribution platform that serves a network of traditional retailers (mom-and-pop stores) across the MENA region. Using proprietary technology, MaxAB offers a transformative pull-driven supply chain and a tech-product that empowers both traditional retailers and suppliers. MaxAB offers traditional retailers the simplicity of dealing with one supplier, transparent pricing, on-demand delivery, and a range of value-added and embedded finance solutions. Suppliers benefit from MaxAB's end-to-end supply chain solutions and business intelligence tools that allow them to accurately predict, monitor, and control the impact of their strategies in real time.

Our MaxAB talent are dedicated to uphold the MaxAB culture and values all while continuing to grow and improve services for our clients. They are innovating new ways to help improve the quality of life of the Egyptian retailer and soon to other retailers globally.

If you are passionate about working hard to make an impact and innovate new solutions, MaxAB is looking for top talent.

We are looking for an experienced IT Team Lead to assist our team.

**IT Team Lead responsibilities are**:

- Drive, self-motivation, and the ability to work under own initiative
- Knowledge and understanding of best practice frameworks (such as ITIL & Service desk management) for the delivery of IT services
- Ability to manage service desk team & shifts
- Working accurately and confidently with service desk tools and technology
- Delivering a high level of customer service
- Oversee the day-to-day operations of the Technical Support Team.
- Act as a senior agent who will drive customer satisfaction through customer support.
- Provide direct supervision of the technical support staff which may include recruitment, evaluations, and disciplinary actions.
- Act as a mentor and provide oversight, coaching, and training to technical support staff
- Record and track team SLAs and workflows
- Provide support where needed for colleagues
- Assist in the creation of the team KPIs as well as monitor and report on results
- Monitor team performance and report on metrics
- Work to create any relevant support material for the team
- Implement any necessary preventive measures to reduce customer faults and issues
- Review all technical support related processes and documentation for continuous improvement
- Assist in the creation and implementation of customer self-service material and tools
- Evaluate and analyze support system case trends to prevent future issues
- IT Assets Inventory Management

**Job Requirements**:

- Bachelor's Degree
- ITIL Expert (preferred)
- MCSA & CCNA certification is a preferred
- Excellent verbal and written communication skills
- Excellent organizational skills with the ability to multi-task & manage the ticketing system
- High sense of responsibility and ownership, acting like an owner in what you do.
- Exceptional communication and presentation skills
- Proven people management and leadership skills
- Love being the first line of support and troubleshooting issues
- Strong analytical skills to investigate and resolve customer support tickets
- Able to multi-task efficiently under time pressure
- Able to work with cutting edge technology and assimilate information rapidly
- Proven experience in managing service and support focused team culture
- Ability to maintain composure during a stressful situation
- Fluent in Arabic and English.

  • Team Lead

    2 weeks ago

    مصر, Egypt Luxoft Full time

    **Project** Description**: Developed product is the leading software system in Energy domain covering all aspects of Oil&Gas production from geological exploration to optimization of ongoing production. Our technology solution helps geologists and geophysicists to research, visualize and interpret large volumes of geological data. Our product allows third...

  • Team Lead

    7 days ago

    مصر, Egypt Elegant Public Services Full time

    Company Details: Elegant public Services, is an international firm that offers consultancy services to introduce clients to the most suitable immigration/ educational pathways for them and assist in preparing their files to start the process. We also serve our inside Canada clients in various forms to become an integrated citizen. **Responsibilities**: -...

  • Software Team Lead

    1 day ago

    مصر, Egypt Microtec Saudi Full time

    We are hiring a Team lead for our Nasr City Branch **Main Tasks**: - Communicate, track and monitor development activities to make sure that product is delivered on time with high quality. - Conduct Requirements review, code review for developers and create high - Participate in and lead the development and testing phases. - Ensure the DevOps life cycle...

  • Mobile Team Lead

    2 weeks ago

    مصر, Egypt valU Full time

    **Company Description** - Lead and mentor a team of mobile developers, fostering a collaborative and supportive environment. - Collaborate with cross-functional teams to define project requirements, timelines, and deliverables. - Conduct code reviews, provide constructive feedback, and ensure adherence to coding standards and best practices. - Stay...

  • Sdet Team Lead

    1 day ago

    مصر, Egypt Scratch Financial, Inc. Full time

    Scratch Financial ("Scratchpay") is a financial technology startup based in Los Angeles, California. Our goal is to make difficult financial decisions simple and increase accessibility to fair, affordable, and transparent medical financing. Driven by our award-winning technology, Scratchpay has become the fastest growing financing provider in veterinary...

  • Channel Team Lead

    3 days ago

    مصر, Egypt Souq.com for E-Commerce LLC Full time

    Experience managing teams - Experience with planning, performance metrics, and process improvement At Amazon, we're working to be the most customer-centric company on earth. To get there, we need exceptionally talented, bright, and driven people. Amazon is seeking Team leads for our transportation team. Amazon is one of the most recognizable brand names in...

  • Sdr-team Lead

    7 days ago

    مصر, Egypt Property Finder Full time

    Property Finder is the leading digital real estate platform in the Middle East and North Africa region. A UAE-born startup, Property Finder expanded its operations to Qatar, Bahrain, Saudi Arabia, and Egypt over the years. Recently, it acquired a significant stake in Zingat in Turkey. The company is one of the largest technology start-ups in the region and...

  • Opi Team Lead

    2 weeks ago

    مصر, Egypt Ad Astra, Inc. Full time

    At Ad Astra we don’t just think outside of the boxwe speak, sign, and write there too! We help companies connect with consumers through linguistic support in over 250 spoken and signed languages. We are a woman-owned, small business with a long history of providing unparalleled language services to clients throughout the nation and globe. Our company’s...

  • Flutter Team Lead

    1 week ago

    مصر, Egypt DXC Technology Full time

    **Key Responsibilities**: - Collaborate with cross-functional teams to understand project requirements and objectives. - Translate designs and wireframes into high-quality code. - Optimize app performance and ensure compatibility across various devices. - Troubleshoot and debug issues to maintain app stability. - Stay updated on Flutter and mobile...

  • Operations Team Lead

    2 weeks ago

    مصر, Egypt Cartona Full time

    **About Cartona**: We are a B2B marketplace. We empower retailers by connecting them to hundreds of wholesalers, suppliers, and producing companies. Our aim is to enable retailers by providing them with easy price comparison, exclusive offers, and a seamless ordering and fulfilment experience through digitizing the traditional trade market. **What we are...