Team Lead

7 days ago


مصر, Egypt Elegant Public Services Full time

Company Details:
Elegant public Services, is an international firm that offers consultancy services to introduce clients to the most suitable immigration/ educational pathways for them and assist in preparing their files to start the process. We also serve our inside Canada clients in various forms to become an integrated citizen.

**Responsibilities**:

- As a Team Lead, you will be responsible for the administrative supervision of a team of customer service specialists.
- Supervises all team members and ensure company's goals are met.
- Take care of any escalations and clients complaints and ensure client satisfaction is the outcome.

Qualifications:

- Minimum 3 years of experience in management.
- Minimum 2 years of experience in customer service.
- Exceptional leadership and motivational skills
- Excellent written, verbal, interpersonal and relationship building skills
- Excellent time management and organization skills
- Strong analytical and critical thinking skills
- Ability to effectively manage and develop talent
- Ability to implement policies, procedures and controls to measure and improve service and financial performance
- Ability to work independently and strategically problem solve
- Ability to diplomatically manage conflict
- Ability to develop relationships within the organization and work effectively across departments
- Strong discretion and integrity in dealing with highly confidential and sensitive information
- Detail oriented
- Ability to quickly learn to intuitively use internal systems

**Education**
- University/College Diploma is preferred.

Additional Company Details: The Company is an equal employment opportunity employer We do not accept any unsolicited resumes from external recruiting agencies or firms. The company offers a competitive compensation plan.

Pay: E£11,000.00 per month


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