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Customer Support Representative

2 weeks ago

مصر, Egypt Sutherland Global Services Full time

AT&T is a leading telecommunications company committed to delivering innovative solutions and exceptional customer experiences. We are dedicated to connecting people with the world around them and providing cutting-edge technologies and services. As a Retention Account Specialist at AT&T, you will have the opportunity to boost your business skills while helping us retain valued customers.

As a Retention Account Specialist, your main responsibility will be to convince AT&T customers to stay with our services and prevent them from leaving. You will be the primary point of contact for customers who express their desire to cancel or terminate their accounts. Through effective negotiation, communication, and problem-solving skills, you will work towards finding mutually beneficial solutions to retain these customers.

**What we offer**
- Highly attractive salary and overnight allowance.
- Comprehensive medical and social insurance coverage.
- 9-hour workday with 1-hour break and two days off per week.
- Transportation for the night and overnight shifts.
- Annual competitions with travel opportunities.
- Generous bonus and incentive plan tailored to your needs.

Pay: E£12,500.00 - E£15,000.00 per month

Application Question(s):

- Are you okay with our location in New Cairo? The vacancy is on site.
- Are you flexible with night and overnight shifts?
- What is your level of proficiency in English?