Engineering Manager, Managed Services

**WE ARE** Opinov8 is a technology service provider, with an **Opinion in Innovation**, we engage with our clients at any stage in their product engineering and innovation goals, with solutions being mainly collaborative and outcome-driven. We are driven by delivering **value**, for our clients, through **technological innovation**. We are a young...

**About the role**: **Responsibilities**: - Holds accountability for the Quality of solutions (LAN, UC, SD-WAN, etc.) provided to Customer - Acts as the customers' primary point of contact and an escalation point - Has awareness of overall and service management profitability of their customers - Works hand-in-hand with operational teams to ensure effective...

**About the role**: - Holds accountability for the Quality of solutions provided to Customer - Acts as the customers' primary point of contact and an escalation point - Has awareness of overall and service management profitability of their customers - Proactively identify existing Customer needs, and opportunities and grow the customer relation with...

**About the role**: The purpose of Service Readiness Manaegr role is to lead the customer Journey rom Build to Run, to ensure smooth Transition of the Business and manage the activities related to unified Communication solutions (EIC), process knowledge transfer and sharing all the Business requirement between Build and Run teams. DUTIES &...

**Responsibilities**: - Manage overall accountability of the Quality of Service of EDH. - Closely follow up and communicate with OCB SDM for EDH service. - Ensure structured reporting and needed KPIs are provided to measure the SLA achievements and present it to OBS IT management. - Ensure the needed monitoring is implemented to effectively support the...

**About the role**: Work on 2 main technologies: switched Voice (known in OBS as BTG) and Microsoft Telephony (Lync, Skype for Business) Provide second level expert support for OBS customers in both technologies Ensure outstanding customer experience Own incidents/changes according to shift rules Own incident through its life ensuring service restoration...

Work on 2 main technologies: switched Voice (known in OBS as BTG) and Microsoft Telephony (Lync, Skype for Business) Provide second level expert support for OBS customers in both technologies Ensure outstanding customer experience Own incidents/changes according to shift rules Own incident through its life ensuring service restoration & customer's...

**About the role**: Reporting to the Head of Managed Cloud Services inside OCB Egypt. As the Head of the Hyperscalers Team under the Cloud Native Managed Services OCB Egypt organization, you will be responsible to ensure top quality operational management of all Build and Run Activities, plus full responsibility of Operation resources along the SREs and...

**Role Summary**: Drive the future of collaborative open source development tooling as part of the Launchpad team. This is an opportunity for a motivated engineering manager with a passion for open source software, Linux, and web services to join our distributed team. Launchpad is a robust platform for managing open source development projects. It includes...

**About the role**: - Ensure the timely and successful delivery of our solutions. - Challenge existing models and procedures and work toward updating them to improve the speed of delivery. - Drive the continuous service improvement while constantly evaluating the customer perception of the service. - Building and maintaining strong relationship with key...