Team Manager

2 weeks ago

مصر, Egypt Orange Business Services Full time

**About the role**:
Reporting to the Head of Managed Cloud Services inside OCB Egypt.

As the Head of the Hyperscalers Team under the Cloud Native Managed Services OCB Egypt organization, you will be responsible to ensure top quality operational management of all Build and Run Activities, plus full responsibility of Operation resources along the SREs and Operation Leads who will be reporting to you directly in order to work with different vendors for customer interlocking with OCB.

**Operational Excellence**:

- Accountable to achieve and exceed the agreed set of operational KPIs individually and collectively.
- Manage the day to day activities of the Managed Applications Team and Application Specialists.
- Ensure performance tracking and visibility to local management, and to the function lead on regular bases, including a review for the team members performance.
- Ensure the team skills is under continuous development, by understanding/anticipating the customer demands, and responding with the appropriate training and development plans.
- Ensure productive utilization of the team resources by encouraging and participating in efficiency and automation initiatives.

**Quality Objectives**:

- Ensure customer satisfaction is continuously achieved and maintained.
- Ensure the highest level of quality is delivered during the incident and changes lifecycle to our customers.
- Own or contribute to the service improvement plans internally or externally; on the customer context, or on the process level.
- Work closely with the service delivery and operational teams to ensure team readiness from the build to the run.
- Ensure high level of autonomy for the team members in managing customer context
- Review and maintain a strong and resilient team structure

**Relationships and interlocks**:

- Working closely with OCB management teams, Engineering, SREs, SDMs, Incident Managers, Process Owners, operational teams inside/outside OCB; and the support functions
- Ensuring fluid interlocks are in place between the Service Desk team and the rest of organization.

**About you**:
**Skill Profile**
- BSc degree in Engineering or equivalent.
- Proven successful experience in team management.
- ITIL foundation or intermediate certified or equivalent.
- Strong customer focus.
- Strong and agile team player.
- Strong reporting and tracking experience.
- Ability to balance between business and people requirements.
- Solid business strategies experience on Cloud Native Services is important

**Additional Information**

Strong background on Hyperscaler technologies and Public cloud technologies like:

- Flexible Engine
- VMware technologies
- Azure Cloud
- GCP
- AWS

Proven Experience with big international customer on such domains.

**Additional information**:

- Solid business strategies experience on Cloud Native Services is important
- Proven Experience with big international customer on such simillar domains.

**Department**:
Orange Cloud for Business

**Contract**:
Regular

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