Terminal Manager- Cairo Airport Duty Free

**INSPIRE | EXHILARATE | DELIGHT**

For over seven decades, Chalhoub Group has been a partner and creator of luxury experiences in the Middle East. In its pursuit to excel as a hybrid luxury retailer, the Group has curated a portfolio of over 10 owned brands and strengthened its distribution and marketing expertise for over 400 international names across luxury fashion, beauty, jewellery, watches, eyewear, and art de vivre categories.

Every step at Chalhoub Group is taken to build a future where luxury dreams become reality — bridging cultures and crafting memorable experiences for our consumers. Be it by constantly reinventing itself, committing to innovation, or embracing new technologies, the Group is shaping the future of luxury retail. It delivers seamless omnichannel experiences across more than 950 stores, online platforms, and mobile apps. Driving this innovation journey is The Greenhouse — the Group’s innovation hub, incubator, and accelerator for startups and emerging businesses, regionally and globally.

Chalhoub Group fosters a people-at-heart culture rooted in diversity, equity, and inclusion, and a workplace catalysed by forward thinking and future-proofing. Today, it brings together over 16,000 talented professionals across eight countries in the Middle East, with a presence in LATAM. Their collective efforts have earned the Group the Great Place to Work certification in several markets.

Sustainability is at the core of the Group’s strategy, guided by a clear commitment to people, partners, and the planet. Chalhoub Group is proud to be a member of the United Nations Global Compact, a signatory of the Women’s Empowerment Principles, and to have pledged to reach Net Zero by 2040.

**Summary**

The Terminal Manager acts as the senior operational leader for an assigned terminal at Cairo Airport Duty Free. This role ensures seamless, profitable, and compliant retail operations across all shifts by leading a team of two Floor Managers and sales staff. As the primary morning-shift leader, the Terminal Manager is accountable for terminal-wide commercial performance, operational compliance, and passenger experience, bridging strategy from the Head of Retail to frontline execution. The role also oversees strict adherence to Standard Operating Procedures (SOPs) in coordination with Retail Store Operations, while tracking and analyzing performance through key retail KPIs. In addition, the Terminal Manager manages stock processes, provides timely feedback on movements and requirements, and prepares and communicates KPI results and operational updates to stakeholder.

**What you'll be doing**

**1. Operational Excellence**
- Oversee end-to-end retail operations for the assigned terminal, ensuring compliance with duty-free regulations, customs protocols, and airport security requirements.
- Coordinate daily activities between morning operations (personally led) and subsequent shifts led by Floor Managers, ensuring consistent service standards.
- Monitor and validate sales, stock, and operational reports for accuracy, escalating systemic issues to the Head of Retail.
- Ensure space planning, product replenishment, and visual merchandising are aligned with airport-specific constraints.
- Lead crisis response for operational disruptions (e.g., flight delays, security alerts) to minimize retail downtime.

**2. Commercial Performance & Strategy**
- Own the terminal P&L, delivering revenue targets linked to passenger traffic and flight schedules.
- Implement and monitor commercial calendars, promotions, and loyalty campaigns tailored to the terminal’s passenger profile.
- Drive omnichannel initiatives (click-and-collect, pre-flight orders) to increase average transaction value.
- Analyze sales trends, footfall patterns, and passenger demographics to adjust operational and commercial strategies in real time.

**3. Team Leadership & Development**
- Directly manage two Floor Managers, ensuring optimal staffing, shift coverage, and performance across all operational hours.
- Approve shift schedules, leave requests, and conduct performance appraisals for all terminal staff.
- Identify talent potential, create development plans, and leverage Chalhoub University resources for team growth.
- Foster resilience, adaptability, and collaboration among the team in a fast-paced, high-pressure airport environment.

**4. Passenger Experience (CX)**
- Serve as the senior escalation point for passenger concerns, refunds, and loyalty redemptions in the terminal.
- Personalize interactions for diverse passenger nationalities and travel purposes.
- Promote MUSE loyalty programs and exclusive duty-free offers.
- Capture passenger insights to inform travel retail analytics and continuous service improvement.

**5. Stakeholder & Compliance Management**
- Act as the primary liaison for the terminal with airport authorities, customs, airlines, and security agencies.
- Coordinate stock transfers and logistics needs with the merchandising