Sales Support Specialist

Role Responsibilities
- Liaise with Order Management Specialists (OMS) for order processing, credits procedures, Genesis, GRC

systems, etc.
- Develop customers’ relationships to address administrative issues, working closely with internal stakeholders

to resolve
- Administer complex deals in collaboration with Account Managers and OMS
- Support obtaining signed contracts and order forms from customers
- Manage Free Trials for setup and extension (Eikon)
- Act as first line support for Account Managers on order process and system queries
- Support selling administrative activities: arranging customer meetings, running reports for sales meetings,

respond to ad hoc data requests for sales management. In smaller sub-regions, sales support specialist may

also support other customer engagement activities (e.g. sales event coordination)
- Play a supporting role in the annual price increase process - e.g. reporting on contractual exceptions and

business exceptions

Qualifications and Experience Required
- Comprehensive knowledge of business products and processes
- Solid understanding and experience with detailed technology projects

standard and complex client issues, improving service offerings
- Strong communication skills (written, oral, presentation)
- Organizational and prioritization skills with attention to detail
- Ability to adapt to dynamic and fast paced work environment
- Ability to troubleshoot and make appropriate decisions based on knowledge of business objectives
- Confident, helpful, customer-oriented phone presence required
- Proven ability to take on multiple projects and see them to completion successfully
- Ability to work in a team environment as well as independently with minimum supervision
- Bachelor degree qualified or above

As a global business, we rely on diversity of culture and thought to deliver on our goals. Therefore we seek talented, qualified employees in all our operations around the world regardless of race, color, sex/gender, including pregnancy, gender identity and expression, national origin, religion, sexual orientation, disability, age, marital status, citizen status, veteran status, or any other protected classification under country or local law. Refinitiv is proud to be an Equal Employment Opportunity/Affirmative Action Employer providing a drug-free workplace. Intrigued by a challenge as large and fascinating as the world itself? Come join us

At LSEG, we believe that creating a diverse and inclusive organisation is fundamental to the way we deliver on our promise of creating essential partnerships and open opportunities. Our open culture is central to how we deliver our purpose - driving financial stability, empowering economies and enabling customers to create sustainable growth - in everything we do.

Working with us means that you will be part of a dynamic organisation of 25,000 people across 70 countries. However, we will value your individuality and enable you to bring your true self to work so you can help enrich our diverse workforce. You will be part of a collaborative and creative culture where we encourage new ideas and are committed to sustainability across our global business. You will experience the critical role we have in helping to re-engineer the financial ecosystem to support and drive sustainable economic growth. Together, we are aiming to achieve this growth by accelerating the just transition to net zero, enabling growth of the green economy and creating inclusive economic opportunity.

LSEG offers a range of tailored benefits and support, including healthcare, retirement planning, paid volunteering days and wellbeing initiatives.

We are proud to be an equal opportunities employer. This means that we do not discriminate on the basis of anyone’s race, religion, colour, national origin, gender, sexual orientation, gender identity, gender expression, age, marital status, veteran status, pregnancy or disability, or any other basis protected under applicable law. Conforming with applicable law, we can reasonably accommodate applicants' and employees' religious practices and beliefs, as well as any mental health or physical disability needs.

Please take a moment to read this

privacy notice

carefully, as it describes what personal information London Stock Exchange Group (LSEG) (we) may hold about you, what it’s used for, and how it’s obtained,

.