Credit Team Lead

Company Description
**Informa** is a leading international events, intelligence and scholarly research group.

We’re the specialist’s specialist. Through hundreds of powerful brands, we work with businesses and professionals in specialist markets, providing the connections, intelligence and opportunities that help customers grow, do business, make breakthroughs and take better informed decisions.

Informa is listed on London Stock Exchange and a member of FTSE 100, with over 11,000 colleagues working in more than 30 countries.

Informa’s divisions include:
**Informa Connect**, a specialist in content-driven events and digital communities that allow professionals to meet, connect, learn and share knowledge.

**Informa Intelligence**, providing digital intelligence and data-based products, consultancy and research services that help businesses in specialist markets make better informed decisions, spot opportunities and gain competitive edge.

**Informa Markets**, creating platforms for international markets to trade, innovate and grow. Through over 500 leading brands, our exhibitions, specialist digital content and data solutions allow customers operating in specialist markets to meet and trade, and for their businesses and markets to thrive.

**Informa Tech**, a division bringing specialism in technology. We aim to inspire the global technology community to design, build and run a better digital world through research, media, training and events that inform, educate and connect businesses and professionals working in technology.

**Global Support** is Informa's sixth division, with major hubs in the United Kingdom, United States, Hong Kong and Singapore as well as several smaller locations. As the team behind the teams, Global Support colleagues provide shared, efficient business services and function-specific expertise to each of Informa's operating divisions, enabling our commercial teams to focus on their markets and customers.

**Job Description**:
**Key Responsibilities**

The Credit & Collections Team Leader is expected to assume the following key responsibilities plus any other reasonable duties as required:

- Primary point of contact for the Business Division that the role supports.
- Lead a team with full end-to-end responsibilities for all credit & collections activities, including collections, reporting, legal processes, etc.
- Where applicable to your portfolio, manage BPO to ensure that the service in scope is delivered within SLAs. Also, act as BPO point of escalations where appropriate.
- Responsible for minimizing any unallocated cash items sitting on your team’s accounts.
- Implementing and/or maintaining controls.
- Ensuring customer portal is highlighted to customers when contacted.
- Responsible for collecting all monies owing to Informa within credit control policies and procedures to ensure that collection targets are met.
- Collect monies owing from customers who have exceeded credit limits or terms to minimize bad debts (SSC Specific).
- Build close internal and external relationships with Sales and customers.
- Responsible for ensuring all customer contact notes are entered and updated into the appropriate system.
- Manage the outstanding sales balances falling due and contact customers to obtain payment before the event start date if applicable to your division.
- To resolve queries in a timely fashion and collect the aged debt with a view to minimizing bad debt provision.
- Manage complex disputes and escalate higher-level disputes to the Credit & Collections Manager.
- To achieve the monthly cash collection targets set for your specific section of accounts and for your internal & (where applicable BPO) teams’ set of accounts.
- Responsible for looking after any unallocated cash items sitting on your set of accounts and working with the Cash Application team to have the monies applied if you can gain the appropriate backup from the customer.
- Responsible for providing weekly reports to the Business detailing current levels of debt if applicable for your division.
- Provide/complete necessary documentation to customers to ensure the payment can be processed (vendor request forms, W9, W8, residency forms, tax exempt certificates, withholding tax certificates, etc.) (SSC Specific).
- Determine Provision Calculations.
- Point person for accounts that require final demand letters and/or need to be turned over to third-party collection agencies.
- Month End reporting/Ad Hoc reporting/Requests.
- Internal/External Audit Support.
- Maintain accounts turned over to 3rd party collections where applicable.

**Leadership**:

- Ensure that appropriate People Development tools are utilized throughout your team consistently and fairly to ensure the optimum performance of all colleagues concentrating on both technical and soft skill development in conjunction with local HR colleagues.
- Manage a BPO relationship.
- Ensure that planning and prioritization of work within the team is enou