Credit Controller: Middle East

**JOB TITLE**:Credit Controller: Middle East

**DEPARTMENT**: Finance

**REPORTING TO**:
Head of Credit Control EMEA + SEA Region

**REGION**:
Middle East Cairo, Egypt

**ADDITIONAL INFO**:

- Fluent in English & Arabic
- Some travel may be required

**PURPOSE OF POSITION**

Supporting the Head of Credit Control, this role will be responsible for reducing debt, handling queries, and working with the team to streamline processes. Leading an evolving credit process and policy will be a key part of this role, as will the management and development of the credit

**KEY RESPONSIBILITIES**
- Handling daily management process to track the cash collection throughout the month, with clear notes
- Maintain customer master data & customer credit checks using the DoA to obtain approval before setting the new customer profile
- Handling customer queries; making sure they are rooted to the correct department to investigate & resolve
- Ensure customer accounts are reconciled; including withholding tax /exchange rate/ bank charges
- Managing the month end process and reporting
- Identifying and escalating potential bad debts to management
- Leading the daily, weekly & monthly catch meetings with customers & internal customers
- Account escalations and legal processing
- Put customers on stop where necessary and communicate this to relevant departments
- Assisting the Head of Credit EMEA & SEA with the development and implementation of policies and processes including but not limited to, credit policy, payment terms, credit balance processes, bad debt provision and other process documents

**POSITION RELATIONSHIPS**
**Internal**:

- Company Leadership Team (all functions)
- Other finance personnel
- Other departments personnel

**External**
- Suppliers, Distributers and Contractors

**MEASURES OF PERFORMANCE (INDICATORS**

DSO and past due value and percentage (measured monthly & quarterly)

**_
PERSONAL QUALIFICATIONS & EXPERIENCE
- **

**_Education/achievements
- **
- CICM Qualification or studying towards / desire to study_

**_Experience/Knowledge_**
- Background in credit control essential_

**_Specific Skills_**
- _Effective management and communication_
- _Ability to manage a large debtor list_
- _Customer focused individual who is self-motivated and results driven_
- _Ability to build strong trusted relationships_
- _Time management and prioritisation skills_
- _Ability to use own initiative and think ‘outside the box’_
- _Excellent face to face and telephone manner, with strong written and oral communication skills_
- _Is adaptable and able to respond to business needs in a fast-paced environment._
- _Can look for continuous improvement of reporting and controls._
- _Is a self-starter who can work independently and as part of a team._
- _Is pragmatic, analytically minded and a logical thinker._
- _Able to adapt a 'firm but fair' approach_

**_ROLE SPECIFIC COMPETENCIES & BEHAVIOURS_**

**_Customer Driven
- **
- _Gains insight into customer needs._
- _Identifies opportunities that benefit the customer._
- _Builds and delivers solution that meet customer expectation._
- _Establishes and maintains effective customer relationships._

**_Collaborative_**
- _Works cooperatively with others across the organization to achieve shared objectives._
- _Represents own interest while being fair to others and their areas._
- _Partners with others to get work done._
- _Credits others for their contributions and accomplishments._
- _Gains trust and support of others._

**_Inclusive
- **
- _Seeks to understand different perspectives and cultures._
- _Contributes to a work climate where differences are valued and supported._
- _Applies others’ diverse experiences, styles, backgrounds, and perspectives to get results.
- _Is sensitive to cultural norms, expectations, and ways or communicating._

**_Accountable
- **
- _Follows through on commitments and makes sure others do the same._
- _Acts with a clear sense of ownership._
- _Takes personal responsibility for decisions, actions and failures._
- _Establishes clear responsibilities and processes for monitoring work and measuring results.
- _Designs feedback loops into work._

**_Champions VBS
- **
- _Identifies and creates the processes necessary to get work done._
- _Separates and combines activities into efficient workflow._
- _Seeks ways to improve processes, from small tweaks to complete reengineering.
- _Is a simplifier, focused on cutting through complexity?
- _Prioritizes to the critical few - focuses on what matters most._

**_Self-Aware
- **
- _Reflects on activities and impact on others._
- _Proactively seeks feedback about shortcomings._
- _Admits mistakes and gains insight from experiences._
- _Knows strengths, weaknesses, opportunities, and limits._

**_Pioneering
- **
- _Comes up with useful ideas that are new, better, or unique._
- _Introduces new ways of looking at problems.
- _Can take a creative idea and put it into practice._
- _Encourages diverse thinking to p