Senior Processor Wcas Gsc Cairo Gsc's

**Why join us?**

HSBC Commercial Banking operates in around 60 countries and territories, covering the developed and developing markets that matter most to our customers. Through our teams of relationship managers, we connect businesses to opportunities, helping them to thrive and grow.

We work with a wide range of customers across our three segments, from small enterprises (Business Banking), to mid-market companies (MME) and large multinationals (Large Corporate), providing them with the tools they need to function efficiently. As a cornerstone of the HSBC Group we have the financial strength to support our customers with working capital, term loans and acquisition or project finance, and the expertise to help them raise money from the stock and bond markets.

**The Opportunity**:

- Senior Processor Account maintenance and servicing who will be responsible for the below:

- Conduct regular Audits for Quality monitoring and reporting using available tools/SOP/knowledgebase/supervisor support etc
- Meet targets on productivity and quality as per the targets and metrics defined for the process.
- Instructions/requests to be correctly interpreted, understood and implemented.
- All files to be audited/checked properly keeping in mind the procedure applicable for respective processes, audit and compliance requirements as well as the risks involved
- Ensure that the process related procedures are implemented and followed by the CSEs as per the process manuals and any procedural updates implemented as required, once cascaded.
- Gain complete / end-end process knowledge
- Collaborate with Operations management to guide on Quality Assurance Knowledge / health / Improvement areas etc

**What you’ll do**:

- Ensure that the process requirements are met, adhered to, completed in accordance with established procedures and standards set.
- Work well independently; complete assigned tasks in the established timeframe as per the process benchmarks.
- Ensure that the productivity, sales and quality levels are achieved as per the standards set for the process.
- Demonstrate ways to improve customer service, increase productivity and increase sales.
- Assist line manager/supervisor with managing day-to-day operations and support peers on process if needed.
- Participate in team meeting / team activities and work towards sustaining team spirit.
- Support achievement of team objectives
- Foster/coach and assist development of co-workers and CSEs
- Proactively identify issues, if any, and escalate.
- Provide service to customers by performing QCs on the customer demands already processed by CSEs keeping in mind the risks involved at each step focusing on resolving requests efficiently, accurately, and professionally.
- Demonstrate knowledge of features, benefits and procedures and take initiative to review daily process updates for defect free implementation.
- To maintain HSBC internal and external control standards, including the timely implementation of internal and external audit points together with any issues raised by external regulators.

Requirements

**What you will need to succeed in the role**:

- Is accountable for the effective cascade of communication across the team
- Is accountable for the delivery & continuous improvement of performance
- Meet or exceed PLAs; reduce operational risk
- Ability to learn quickly and transfer knowledge appropriately. Ability to understand and interpret numeric data.
- Minimum, basic computer knowledge. Flexibility to work shifts.
- Ability to build rapport with and relate to a wide range of people.
- . Excellent communication skills, both written and verbal in English, French is a plus.
- Ability to multi task. Excellent communication skills, both written and verbal in English. This role requires an individual to demonstrate an “Extrovert” personality type, who will need to be in constant communication with HSBC Customer and Business Area.
- Strong Customer Orientation and passionate about delivering superior customer service
- Demonstrate high energy; be PRO-ACTIVE, extremely positive and a highly effective problem solver,
- Ability to take complete ownership and facilitate end to end customer journey
- Fast learner and have a “can do” approach
- Needs to be adept and flexible to rapidly changing business, internal scenarios and unexpected events
- Ability to understand complex concepts and extract relevant information from extensive documentation quickly

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**What additional skills will be good to have?**
- Ability to speak and understand French and English fluently, write business letters and reports, and have good conversational
- Successful proven record in managing people
- Detail/cost oriented
- Innovative/creative.

**You’ll achieve more at HSBC**

**Issued By HSBC Electronic Data Services