Senior Processor Global Banking and Markets

**Some careers have more impact than others.**:
**If you’re looking for a career where you can make a real impression, join HSBC and discover how valued you’ll be.**:
**HSBC is one of the largest banking and financial services organisations in the world, with operations in 64 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realise their ambitions.**:
**We are currently seeking an experienced professional to join our team in the role of **senior processor.**:
**Principal responsibilities****:

- **Conduct regular Audits for Quality monitoring and reporting using available tools/SOP/knowledgebase/supervisor support etc**:

- **Meet targets on productivity and quality as per the targets and metrics defined for the process.**:

- **Instructions/requests to be correctly interpreted, understood and implemented.**:

- **All files to be audited/checked properly keeping in mind the procedure applicable for respective processes, audit and compliance requirements as well as the risks involved**:

- **Ensure that the process related procedures are implemented and followed by the CSEs as per the process manuals and any procedural updates implemented as required, once cascaded.**:

- **Gain complete / end-end process knowledge**:

- **Collaborate with Operations management to guide on Quality Assurance Knowledge / health / Improvement areas etc**:

- **and professionally. Demonstrate ways to improve customer service and increase productivity.**:

- **Demonstrate ways to improve customer service, increase productivity and increase sales.**:

- **Assist line manager/supervisor with managing day-to-day operations and support peers on process if needed.**:

- **Participate in team meeting / team activities and work towards sustaining team spirit.**:

- **Support achievement of team objectives**:

- **Foster/coach and assist development of co-workers and CSEs**:

- **Proactively identify issues, if any, and escalate.**:

- **Provide service to customers by performing QCs on the customer demands already processed by CSEs keeping in mind the risks involved at each step focusing on resolving requests efficiently, accurately, and professionally.**:

- **Demonstrate knowledge of features, benefits and procedures and take initiative to review daily process updates for defect free implementation.**:

- **To maintain HSBC internal and external control standards, including the timely implementation of internal and external audit points together with any issues raised by external regulators.**:
Requirements

**Requirements**:

- Is accountable for the effective cascade of communication across the team
- Is accountable for the delivery & continuous improvement of performance
- Meet or exceed PLAs; reduce operational risk
- Ability to learn quickly and transfer knowledge appropriately. Ability to understand and interpret numeric data.
- Minimum, basic computer knowledge. Flexibility to work shifts.
- Ability to build rapport with and relate to a wide range of people.
- Ability to maintain focus while working with voluminous data.
- Ability to multi task. Excellent communication skills, both written and verbal in French and English. This role requires an individual to demonstrate an “Extrovert” personality type, who will need to be in constant communication with HSBC Customer and Business Area.
- Strong Customer Orientation and passionate about delivering superior customer service
- Demonstrate high energy; be PRO-ACTIVE, extremely positive and a highly effective problem solver,
- Ability to take complete ownership and facilitate end to end customer journey
- Fast learner and have a “can do” approach
- Needs to be adept and flexible to rapidly changing business, internal scenarios and unexpected events
- Ability to understand complex concepts and extract relevant information from extensive documentation quickly
- Ability to speak and understand French and English fluently, write business letters and reports, and have good conversational
- Successful proven record in managing people
- Detail/cost oriented
- Innovative/creative.

**You’ll achieve more when you join HSBC.**:
**Issued By HSBC Electronic Data Services**: