Processor Account Servicing and Maintenance

**Why join us?**

If you’re looking for a career where you can find different opportunities to develop, join HSBC and discover how valued you’ll be and how your future will be rich with potential. HSBC offers the opportunity to develop a fulfilling career within a supportive and inclusive environment where everyone can achieve their full potential.

**The Opportunity**:
Processor Acct Servicing and Mnt Banking operations-MENA who will be responsible for the below:

- Meet Daily/Monthly targets on productivity and quality as per the targets and metrics defined for the process.
- Ensure that the process related procedures are implemented and followed
- Agreed volume of work is handled contributing to the achievement of the unit/department/centre performance target.
- Build professional relationships with colleagues in his/other areas and with the BP as well.
- Receive/make calls from/to different stakeholders (internal/ external).
- Ensure that the customer issues / problems are effectively investigated and resolved or appropriately referred with recommendations.
- All data requirements (ICATS timesheets, leave requests, absence requests and ad hoc process information) is completed and updated in a timely manner
- Ensure that the productivity, quality levels are achieved as per the standards sent for the process.
- Assist line manager/supervisor with managing day-to-day operations and support colleagues on process if needed.
- Participate in team meeting / team activities, work towards sustaining team spirit and Support achievement of team objectives.
- Ensure that the process requirements are met, adhered to, completed in accordance with established procedures and standards set.
- Work well independently; complete assigned tasks in the established timeframe as per the process benchmarks.
- Provide service to customers by focusing on resolving requests efficiently, accurately, and professionally and Demonstrate ways to improve customer service, increase productivity.
- Demonstrate knowledge of features, benefits and procedures and take initiative to review daily process updates for defect free implementation.
- Maintain equipment, systems and general work environment in good condition, adhering to all appropriate procedures.

Requirements

**Requirements**:

- University Degree
- Ability to speak and understand English fluently
- Is accountable for the effective cascade of communication across the team
- Is accountable for the delivery & continuous improvement of performance
- Meet or exceed PLAs; reduce operational risk
- Strong Customer Orientation and passionate about delivering superior customer service
- Demonstrate high energy; be PRO-ACTIVE, extremely positive and a highly effective problem solver,
- Ability to take complete ownership and facilitate end to end customer journey
- Fast learner and have a “can do” approach
- Needs to be adept and flexible to rapidly changing business, internal scenarios and unexpected events
- Ability to understand complex concepts and extract relevant information from extensive documentation quickly

**What additional skills will be good to have?**
- Ability to speak and understand English fluently, write business letters and reports, and have good conversational
- Ability to learn quickly and transfer knowledge appropriately.
- Ability to understand and interpret numeric data.
- Minimum, basic computer knowledge.
- Ability to build rapport with and relate to a wide range of people.
- Ability to maintain focus while working with voluminous data.
- Ability to multi task.

**You’ll achieve more at HSBC