Senior Application Support Engineer

1 week ago

مصر, Egypt BI-Technologies Full time

**Join our growing team of achievers and take your career to the next level**:
At BI-Technologies, we all work as one big family. We pursue an environment that sparks achievement enabling people to excel and demonstrate their skills and abilities. Our employees enjoy exposure to vast career opportunities and ongoing development in a workplace where they always feel motivated, empowered, and respected.

**Careers benefits**:

- Attractive Packages
- Medical, Social, and life Insurance
- Profit Share
- Retirement Benefits
- Employee Training
- MBA Tuition Expenses
- Recognition and Reward Programs.

We always look for people who share our values, go beyond their limits, and are keen on their development curve to join our diverse team of innovation-minded professionals in delivering powered solutions to internationally known brands and customers.

**Technical**:
**Senior Application Support Engineer**:
**ROLE STATEMENT/BASIC FUNCTION**

**PRINCIPAL ACCOUNTABILITIES AND RESPONSIBILITIES**
- Logging all relevant incident/service request details, allocating categorization and prioritization codes
- Providing first-line investigation and diagnosis
- Resolving those incidents/service requests
- Escalating incidents/service requests that they cannot resolve within agreed timescales.
- Following up till the closure of the incident with second
- and third-line support
- Closing all resolved incidents, requests, and other calls
- Conducting customer/user satisfaction call-backs/surveys as agreed

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