IT Application Support

2 weeks ago


مصر, Egypt SSC Egypt Full time

Provide user support to ensure the effective and timely resolution of Application problems, keeping staff informed of the status of their request for support.
- Analyze, and troubleshoot end-user problems -Utilize all technical resources to solve reported issues.
- Demonstrate and promote superior customer service in handling inquiries, problems, and complaints.
- Identify and escalate situations requiring urgent attention.
- Track and route problems and requests and document resolutions.
- Stay current with system information, changes, and updates.

**Requirements**:

- BSc degree in Computer Engineering, Computer Science, BIS, or equivalent majors.
- 1 to 3 years of relevant work experience.
- Strong computer, hardware, software, and analytical skills.
- Excellent problem-solving and analytical skills
- Unix/Linux with shell scripting, Web Service, JavaScript
- Databases experience (Oracle, SQL Server).
- Understanding of software development methodologies and coding standards.
- Familiar with technical support processes and escalation management.
- Background in Software Development/Testing is a plus.
- Fluent in English.



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