IT Application Support
2 weeks ago
Provide user support to ensure the effective and timely resolution of Application problems, keeping staff informed of the status of their request for support.
- Analyze, and troubleshoot end-user problems -Utilize all technical resources to solve reported issues.
- Demonstrate and promote superior customer service in handling inquiries, problems, and complaints.
- Identify and escalate situations requiring urgent attention.
- Track and route problems and requests and document resolutions.
- Stay current with system information, changes, and updates.
**Requirements**:
- BSc degree in Computer Engineering, Computer Science, BIS, or equivalent majors.
- 1 to 3 years of relevant work experience.
- Strong computer, hardware, software, and analytical skills.
- Excellent problem-solving and analytical skills
- Unix/Linux with shell scripting, Web Service, JavaScript
- Databases experience (Oracle, SQL Server).
- Understanding of software development methodologies and coding standards.
- Familiar with technical support processes and escalation management.
- Background in Software Development/Testing is a plus.
- Fluent in English.
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