English Customer Service

1 week ago

Cairo, Egypt Transcom WorldWide Full time

**Location**:Egypt, Cairo

**Job category**:Customer Service Representative (CSR)

**Language**:English

**What's in it for YOU**
- Best salary in the market
- Transportation provided
- Medical and social insurance
- Location is in Smart village
- Overnight bonus

**Join our Transcom Family as a Customer Service Representative**

Job Responsibilities:

- Provide superior customer service by assisting clients, using the corresponding communication

channel: voice
Educate customers when needed, and provide guidance to customers in service provided.
- Manage large amounts of workload (incoming and outgoing calls, etc.).
- Identify and assess customers’ needs to achieve satisfaction.
- Document interactions properly as trained.
- Use available tools to be able to research for answers and solutions for customers.
- Provide excellent customer service using proper language and communication skills.
- Build sustainable relationships and trust with customer accounts through open and interactive

communication.
Administratively process everything agreed with the end users to satisfy the service, by using
Follow communication procedures, guidelines and policies. Be up to date with new procedures

and services, in order to effectively manage assistance to the customer.
Attracts potential customers by answering product and service questions.

**What are we looking for**:
Fluent English Speaker: level B2/C1

Basic use of MS Office packages

Effective written and verbal communication

Flexibility with rotational shifts (night&overnight)

**What Life at Transcom is like**

Transcom Worldwide is one of the leading global customer experience companies, supplying local and global clients in multiple markets. With our global footprint and forward-leaning customer experience solutions, we serve our clients via different channels like voice, chat, social media, etc.

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