Customer Success Technical Configuration Associate

5 days ago

مصر, Egypt FlairsTech Full time

Details
Required Experience 3
- Department R&D
- Career LevelMid Level
Position Location Cairo / Alexandria

**Skills**:

C#
Sql server
Jira
Windows
Research Skills
Analytical Skills
XML
Communication
Problem Solving
Negotiation
Web API
English
troubleshooting
Technical Support
customer service
Excellent English
Trainer
API
DevOps
IQ
Team Work
Word
MS Outlook
JSON
agile
Microsoft Office
Presentation skills
Critical Thinking
Screening
Flexibility
Analysis
Education
Productivity
Process

Requirements and responsibilities

**SUMMARY**

**Role and Responsibilities**

**Client Responsibilities**
- Acting as the primary Configuration Services contact for assigned client(s)
- Building strong relationship with the client(s)
- Supporting or performing upgrades
- Providing training on requested new functionality specifically requested by the client
- Providing training on new functionality after an upgrade to ensure the client(s) has full knowledge of new functionality added since their last production release and how to use the new functionality to full advantage for their business. This training should include all additional features in the software and not concentrate on what the client(s) requested themselves.

**Technical Responsibilities**
- Using technical skills, develop requested functionality for existing clients to increase their usage of Datex WMS software
- For Core Development requests, work closely with the Customer Success Managers to facilitate priority and execution timelines
- Create and maintain SSRS Reports, EDI Configurations and Workflows
- Maintaining artifacts in DevOps
- Participating in the design of solutions to existing client requirements
- Willing and able to train others to enhance team members technical skills
- Willing and able to train clients to increase technical self-sufficiency

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