Customer Success Specialist

5 days ago

مصر, Egypt ArabyAds Full time

We are looking for a Customer Success Specialist to help us improve the experience of our users. You will accomplish this by training and supporting our customers and resolving our customers’ pain points.
- Analyzing customer issues, developing necessary actions, and ensuring optimal levels of customer satisfaction to provide appropriate support for the same.
- Documenting technological knowledge in the form of FAQS and instructions.
- Providing customer training on company products and services.
- Working with other departments to ensure a consistent and high-quality level of product.
- Communicating and translating technical information to non-technical end-users.
- Taking ownership of customer issues reported and seeing problems through to resolution and ensuring user satisfaction.
- Actively seeking solutions to customer needs, communicating trends to leadership, and suggesting innovative solutions on behalf of the customer experience;

**Keeping clients engaged and regularly using the products.**:
Collaborating with Product, Operations, Quality, and Technical teams to troubleshoot problems, improve processes, and ensure user satisfaction.

**To be the ideal Customer Success Specialist, you need**:

- 2+ years of previous experience in a customer support role or a

technical support role that is focused first and foremost on customer

Success;
- Excellent communication skills in Arabic and English (Written and Verbal);
- Ability to provide step-by-step technical help both written and verbal, including working with clients to help them provide the information you need to diagnose and solve the issue;
- Should be a creative and analytical problem solver with a passion to provide

excellent customer service and comfortable with a multi-tasking, high

energy environment;
- Should be flexible to adapt to support a 24-7 operating environment;
- Proficiency in using remote support tools, help desk software, and CRM software like Zoho, Jira, and Salesforce;
- Experience in using SQL and databases in a business environment. (preferred)

**Nice to haves**:

- Experience in using SQL and databases in a business environment.
- Experience working with SaaS products.

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