Data Network Senior Supervisor
2 days ago
**Description**:
- To plan and maintain a reliable and highly available IT Data network infrastructure for all IT services across Vodafone Data Centres, VF Public Cloud, Call Centres, MTX sites, Retail stores & office buildings.
**Job Responsibility**:
**Key accountabilities and decision ownership**:
People Management:
- Recruit, manage, motivate, and develop a team of skilled Data networks engineers
- Define clear responsibilities and performance objectives
Planning:
- Prepare and track the team’s budget (CAPEX & OPEX) based on the department’s strategy and objectives
- Assess new technologies & industry trends
- Design & implement new initiatives & projects that serve the business needs
Operations management:
- Maintain & Support the IT Data network infrastructure to meet agreed upon SLAs
- Ensure company policies and procedures are followed by team members
- Communicate effectively with other teams and with internal customers (Retail, Enterprise etc.. )
- Ensure CSB controls are in place for the IT data network
Vendor Management- Maintain a good relationship with Technology suppliers & partners
- Ensure the vendors’ compliance with contractual agreements & VF policies
**Key performance indicators**:
- Maintain network Availability above 99.95%
- Meet agreed operational SLAs (MTTR, etc..)
- Deliver projects on time & within budget
**Role Requirements**:
**Core competencies, knowledge and experience**:
- Excellent communication and leadership skills
- Very good analytical skills with the ability to navigate ambiguity
- High passion for customers
- Proven experience in the project management of complex projects.
**Must have technical / professional qualifications**:
- Must be Proficient in English
- BSc in Electrical Engineering or Computer science
- More than 8 years of experience in IT or Telecom industry
- Solid Knowledge of IP networking (LAN/WAN), Data Centres architecture, Applications load balancing, Software Defined networking
- Professional certifications in IP networking & service management is a plus (CCIE, ITIL, etc.)
**Direct reports**:
9 Data network Engineers, 3 Technicians
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