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Lubricants Technical Advisor

3 weeks ago

Cairo, Egypt Shell Full time

**The Role**:
Are you intrigued by technical knowledge for Shell products and services? Do you look for innovative solutions for Shell customers? Then join our exciting B2B growth journey to influence our customer's choice

**Where you fit In**

Strong technical capability is considered one of the main drivers for the lubricants business especially as our customers face new rising challenges with an increased demand for lowering their total cost of ownership.

Should you choose to join, you will be joining a dynamic, strategic, and action-oriented team. You will be working with the full team of Shell Lubricants Egypt be it the marketing, sales, LSC, CO, channel, pricing and all other colleagues to deliver on the opportunities that you will uncover from the insights at hand in addition to engaging with our distributors, key customers and partners.

**What’s the role?**

In your role as the Lubricants Technical Advisor (LTA) you will use your techno-commercial skills to provide support on highly complex technical issues to key accounts for business retention, securing close top partnership with key customers and prospects at high level as well as with their key stakeholders through differentiating offers and solutions
- Secure close good relationship with key customers and prospects at high level as well as with their key stakeholders, enhancing the use of the Shell lubricants portfolio in order to best exploit the technical attributes of Shell products and services to commercial advantage and to trouble shoot any technical issues
- Manage personally any complex complaint or issue coming from key customers (Platinum, global priority OEM) providing satisfying customer solution and clear constructive feedback internally as good learning case
- Provide HSSE, Occupational Health, safety and product disposal advice to key customers and front line sales, in line with local legislation requirements. Actively keep up to date with changes in legislation
- You also will drive top and bottom-line growth through deep involvement in key account prospecting and cross/up selling activities with a premium acceleration focus providing the right claims and reasons to believe
- Work closely with local sales and global accounts who have the ‘ownership’ of the customers, to provide appropriate technical support to maintain and gain business in line with business strategy. Carry out joint and solo visits (with knowledge of sales force) to new and existing customers providing technical proposals/assistance to generate sales opportunities, with both existing and new products
- Drive x/up-sales opportunities through developing and delivering appropriate lubricants training to direct Sales/Marketing staff to develop their expertise, as well as tailored training packages for Gold/Platinum Customers where required
- Exploiting the use of Sales First tools through integrated T-SPANCOP with Sales one and delivering DVRs according to global needs and guidelines in order to provide proven Technology Leadership or Value Led examples
- You will be part of the services monetization journey by introducing and growing our technical services as a new revenue stream through our current active CVP's in addition to creating new ones to expand our services portfolio

**What we need from you**
- Evidence for good commercial acumen
- Self-committing, balancing own learning from others internally and giving technical support externally
- Having the ability to distil complex information and to communicate clearly and concisely to others
- Managing relationships with key customers and their stakeholders
- Delivers results - accountability. Clear results orientation and capacity to manage self-performance
- Competence in problem solving, good decision-making skills and ability to find solutions to day-to-day issues
- Able to maintain high volumes of contacts, with quick and accurate turnaround time
- Demonstrates interpersonal sensitivity and communication (written and verbal) skills
- Solution development and creative problem solving
- Successful integration for collaborative development and implementation with global, regional & local teams.

**An innovative place to work**

Join us and you’ll be adding your talent and imagination to a business with the ambition to shape the future - whether by investing in renewables, exploring new ways to store energy or developing technology that helps the world to use energy more efficiently, everyone at Shell does their part.

**An inclusive place to work**

To power progress together, we need to attract and develop the brightest minds and make sure every voice is heard. Here are just some of the ways we are nurturing an inclusive environment - one where you can express your ideas, extend your skills and reach your potential
- We are creating a space where people with disabilities can excel through transparent recruitment process, workplace adjustments and ongoing support in their roles. Feel free to let us