Client Success Manager

1 week ago

محافظة مطروح, Egypt Weavr Full time

We are looking for a Client Success Manager who will ensure that clients get the best experience possible and help them achieve their goals.

**Key Responsibilities**:

- Understand the clients businesses and help them achieve their goals
- Review the client journey, identifying bottlenecks and taking a consultative approach internally as well as with clients to overcome issues and achieve goals
- Gather feedback from clients through meetings, surveys, and other initiatives
- Collect and analyse trends in CSAT/CES/NPS scores to identify areas of improvement
- Plan, write and manage general communications with clients
- Look at the whole client base and identify opportunities to minimise churn and maximise value
- Manage change requests
- Work closely with Account Managers to make sure that clients achieve both their commercial and non-commercial goals
- Work closely with Sales, Marketing, Client Services and Product teams to channel client feedback and improve client engagement.

**Your experience and background**:

- 3 years of experience, working as a Client Success Manager or a similar role with a Financial and/or Technology SaaS company
- Have good experience using client satisfaction metrics (and other mechanisms) to gather client feedback
- Takes pride in building relationships with clients
- Fluency in written and verbal English
- Have experience in drafting and managing client communications

**Benefits of working at Weavr**:
**Our Culture**

We are unashamedly geeky. We prefer smart to big. We don’t see borders and barriers, we see connections and bridges. We are dedicated to helping ‘makers’ of all size or stripe succeed. The community of makers that we’re empowering is big and diverse, so there’s place for all types in our team - but it’s a team. What matters are our values: create value through simplification, be accessible and collaborative, and be open to change. That’s as true of our products as it is of how we work.

**Commitment to diversity & inclusion**

All qualified applicants will receive consideration for employment without regard to race, colour, age, religion, sex, sexual orientation, gender identity/expression, national origin, disability. We are a diverse and inclusive team and we actively seek to recruit people with different backgrounds and experiences.

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