Lead Facility Manager

About JLL
- We’re JLL—a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 91,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That’s why we’re committed to our purpose to shape the future of real estate for a better world. We’re using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people and our communities.
Our core values of teamwork, ethics and excellence are also fundamental to everything we do and we’re honored to be recognized with awards for our success by organizations both globally and locally.
Creating a diverse and inclusive culture where we all feel welcomed, valued and empowered to achieve our full potential is important to who we are today and where we’re headed in the future. And we know that unique backgrounds, experiences and perspectives help us think bigger, spark innovation and succeed together.
bout JLL
We’re JLL. We’re a professional services and investment management firm specializing in real estate. We help organizations around the world achieve their ambitions by owning, occupying and investing in real estate.
If you’re looking to step up your career, JLL is the perfect professional home. At JLL, you’ll have a chance to innovate with the world’s leading businesses, put that expertise into action on landmark projects, and work on game-changing real estate initiatives. You’ll also make long-lasting professional connections through sharing different perspectives, and you’ll be inspired by the best. We’re focused on opportunity and want to help you make the most of yours.
Achieve your ambitions - join us at JLL

Role Purpose
The Lead Facility Manager (FM) functions as the professional who assists the Account Director/Regional Facilities Manager, supporting the management of service delivery and operational delivery on a key account. The FM is responsible for leading the JLL IFM delivery across all aspects of hard and soft service delivery ensuring full statutory compliance on site, management of all vendors, supporting and leading the JLL on site team where one exists, supporting events and catering on site and ensuring financial management of the FM budget for the site placing superior customer care at the core of all aspects of the day to day operation on site.

The Lead FM is directly accountable for the following typical activities:
Responsible for the delivery of all hard and soft services including support for events, catering, post room as required on a site by site basis including the direction, supervision and oversight of subcontracted services

Manages the FM budget for site including support for project works/Hacks

Promotes high level of satisfaction among client users by promptly responding to their service requirements and having a close communication with the office to understand client needs/requirements but also become as a bespoke person

Assures prompt response by other team members and selected contractors to exceed customer expectations at all times

Management of the Building Management Systems

Ensures compliance with local legislative requirements, JLL and client best practice, policies and procedures.

Acts as go-to person in relation to all FM/Office activities on site ensuring potential roadblocks are identified and removed

Supports crisis management planning and process on a site by site basis

Develops a close working relationship with all of the vendors under his/her control/office to ensure that they fully understand the Client culture and are made to feel part of the team delivering a high quality service.

Has ability to address minor technical repairs and is first point of contact relating to all building issues

Monitors and ensures office housekeeping and cleanliness is delivered to highest quality level

**Skills**:Proven track record in the management of FM contracts in a professional environment.

Experience within a fast-paced multi-cultural global organization would be beneficial

Demonstrate successful contract management and team management

Proven ability to build and maintain strong vendor relationships

Experience in financial management and budgeting while identifying cost savings/avoidance

Advanced Microsoft Office experience (Excel, Word, Outlook) required.

Excellent written and oral communication skills, including presentation and negotiation skills

Ability to manage multiple projects and priorities

Flexibility and adaptability to changing business requirements is a perquisite for this role

Must be prepared to be on call and work out of normal working hours where applicable

**Experience**:
Degree qualified,