Service Manager

4 days ago


محافظة الإسماعيلية, Egypt atNorth Full time

atNorth is expanding in Akureyri, Iceland and looking for professionals to work in our pioneering data center. atNorth is the leading operator of data center infrastructure in the Nordics and the decarbonization partner of choice. We are now looking to assemble a team for this exciting expansion project.

atNorth is seeking a results-oriented Service Manager for our data center in Akureyri to ensure successful onboarding of new clients and maintain a high level of customer satisfaction.

This is a permanent, full-time position suitable for all genders.

**Key Responsibilities**

You will provide the necessary assistance and services to clients using our data center in Akureyri, onboard new clients, and maintain direct communication with them. Your main tasks include:

- Onboarding new clients and providing customer service to existing clients
- Planning and executing tests and deliveries
- Coordinating operations and delivery
- Documentation of solutions and equipment
- Confirming setups and deliveries
- Various other tasks in collaboration with management and colleagues

**Education and Skill Requirements**

To be considered you must have experience in providing customer support, an interest in project management, and a strong service orientation.
- Knowledge of service management
- Experience in team building and leadership
- Experience handling complex projects and delivering excellent customer service
- Experience in project management and working in data centers is beneficial
- Diligence, punctuality and drive
- Organizational skills and disciplined work habits
- Strong service orientation, positive outlook and strong communication skills
- Excellent proficiency in English
- The ability to work independently and demonstrate initiative
- Clean criminal record



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