Sales Support Specialist
1 week ago
**Key accountabilities and decision ownership**:
- Sales support
- Full dedication & continuous support for Key account mangers’ back office requests
- Monitoring the progress of the orders in order to ensure the activations by the forecasted deadlines
- Back office
- Support the sales structure downstream of the customer's signature in the provisioning phase, from data collection and documentation up to the insertion of the offers and orders on charge systems
- Monitor the progress of the orders up to the activation of the client in conjunction with COPS, acting proactively to unlock aside practices
- Prepare data for generating the commercial orders in red tool
- Translating the actual offers to corporate book in the offer document in a way that the information will be useful for the order creation, for the activation
- Modification of standard commercial offers, already activated with the clients, regarding new services and new devices as well, included in the standard prices list
- Create refund requests based on commercial decisions, verifying that the request is compatible with the monthly budget assigned to every local area and district and is pre-approved accordingly
- Reporting
- Accuracy in handling all assigned tasks
- Log the handled tasks on the shared point to be reflected on time and generate the monthly reports
- Order Assurance:
- Ensure service level agreements are met and maintained
**Core competencies, knowledge and experience**:
- Microsoft office knowledge
- Proven stakeholder management experience
- Ability to address and resolve issues
- Strong communication skills
- Proven good reporting experience
- Telecommunication experience preferred in sales support roles
**Must have technical / professional qualifications**:
- Graduated
- Fluent Italian speaker, C1
- High ability for problem solving
- High level of ownership, proactivity& taking the initiative
- High Analytical Skills
_VOIS
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