Business Process Owner

Majid Al Futtaim invites you to join us in our quest to create great moments for everyone, everyday We are the leading shopping mall, residential communities, retail and leisure pioneer across the Middle East, Africa and Asia, serving over 560 million visitors a year. For the past two decades, we have shaped the consumer landscape across the region, transforming the way people shop, live and play, while maintaining a strong sustainability track record and the largest mall in the world to attain LEED Gold EBOM Certification. We have over 40,000 team members in 15 international markets representing over 100 nationalities - all keeping the customer at the heart of everything we do. If you enjoy being BOLD, PASSIONATE and TOGETHER, then Majid Al Futtaim is the destination for you.

**Role Purpose**:
The role of the BPO is to own the to-be solution within their respective process area and to ensure it meets their specific OpCo’s requirements for that process taking input from the relevant SME’s.

They will use the principle of adopting SAP Best Practice process flows, specifying changes to these process flows only where there is a compelling case based on their OpCo’s business need.

Typically, that will occur when the ‘business need’ is demonstrated to be one that drives material organization efficiency and/or cost benefits, or when the standard best practice process flow cannot support the OpCo’s operating model without material additional cost.

The BPO will also support the development and delivery of the business change artefacts, acting as the ‘process champion’ for their area within their OpCo’s.

**Role Details - Key Responsibilities and Accountabilities**:

- To ensure that systems are designed and delivered to manage the process efficiently and effectively.
- Identifying resources required to deliver and manage the process from the business community
- To drive Process efficiency - eliminating duplication of effort and ensuring processes are fit for purpose
- To ensure processes are applied consistently across all regions - ensuring best practices are adopted globally
- To manage processes effectively
- delivering acceptable levels of service to the Business
- To drive effective Organizational Change Management in respect of the business process - playing a critical part of the change management network to embed change into the organization
- To ensure the process is ready to be moved into BAU operations, defining operational readiness criteria for bringing the system design into service and Business Continuity process to support contingency operations.
- To provide a point of escalation for Process Governance and remove any blockers that stop a global consensus being achieved
- To play a leadership role within the organization change network and provide a top-down approach to embedding change within the global organization
- Create, assist and test case / script documentations for SAP rollout from finance
- Drive Data migration initiative from finance perspective- Master Data Cleanup exercise
- Reconciliation exercise between source and target systems
- To design roles and responsibilities to support the operational delivery of the process objectives, including providing the relevant.
- IMO (interim mode of operations) & FMO (future mode of operations) process governance model and associated SOPs to approve design changes taking into account the needs of the business, end users, process delivery teams, other Process Owners, Internal Policy and legislative requirements
- Process documentation
- Training materials
- Support Systems and end-user self-help guides
- Roadmap for improvements via the Enabling Systems Strategy Group
- Monthly KPI reporting to measure actual process performance against objectives (including baseline and target KPIs, compliance with MAF’s policy, and Industry standards

**Functional/Technical Competencies**
- Finance Process Expertise
- ERP Systems Exposure (Oracle, AX, SAP )
- Process Documentation Skills
- Presentation Skills
- Project Management
- Training Skills

Minimum experience
- 10 years of Finance Domain & SAP Experience