Head of Quality, Process

6 days ago


مصر, Egypt Orange Business Full time

**About the role**: - As Head of CSD QP Egypt, the role involves leading, managing & developing cloud Process owners, Service implementation eperts & Problem management teams in Egypt - Define, pilot, communicate and coordinate actions plan for process, offers & solving critical operation problems on the external & internal customer perimeter. - Support Operation teams in case of "crisis" - Knowledge in remote management, teamworking skills and strong collaboration with team in Rennes/Cairo - Analyze and fix complex problems and situations in operational environment - Great knowledge of process, procedures & Cloud products **About you**: - Real leadership to lead transversal activities and crisis - Able to lead customers requirement and work under pressure - Proactive, self-motivated and determined attitude - Technical skills in Network, Virtualization, Storage & Backup Solutions for Cloud Solutions - Knowledge of the Orange cloud Solutions would be an advantage - Service Management Certification (ITIL) - French fluent **Additional information**: **Department**: Global Delivery & Operations L’ambition d’Orange Business est de devenir l’intégrateur réseaux et numérique de référence en Europe, en nous appuyant sur nos forces autour des solutions de connectivité nouvelle génération, du cloud et de la cybersécurité. Nos 30 000 femmes et hommes présents dans 65 pays, dont chaque voix compte, sont tous animés par la même détermination et le même esprit d’équipe, pour construire les solutions digitales d’aujourd’hui et de demain et créer un impact positif pour nos clients, pour leurs salariés et pour la planète. Nous offrons des opportunités passionnantes grâce à des projets innovants dans la data et le digital, le cloud, l’IA, la cybersécurité, l’IoT, ou encore le digital workspace et le big data. - Venez vivre cette aventure avec nous **Contract**: Regular



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