Sales Cap Associate

5 days ago

مصر, Egypt PepsiCo Full time

**Auto req ID**: 275969BR
- To ensure all customer orders are received, collated & processed through the system/SAP in line with SLA & KPI’s.
- Download MT / Distributor customer orders and input into Handheld / Backoffice system
- Track & keep a check on credit customers credit limit (e.g. M&P) to ensure smooth dispatches
- Update and report on daily basis the daily & pending orders reports to stakeholders
- Ensure that all required parameters of sales orders are accurate in system without error
- Receive order related errors communication from stakeholders and remove those errors ASAP
- Ensure that all customer orders are made in an efficient manner in close coordination with Commercial Accounting and FG Warehouse while ensuring compliance to PepsiCo policies.
- Maintain good, professional relationship with all the customers, both internal and external and handle all customer queries in an efficient manner.
- Follow up to ensure Finance team sets up new Customers in the system promptly
- Monitor sales do not exceed customers credit limits unless authorized; Execute approval processs in case of any requirement to extend customer credit for sales resumption
- Daily follow-up with Accounts Receivable to ensure timely input of dispute cases and claim rebate management
- Consolidate monthly sales target at route level for each region and communicate to control / payroll
- Address any customer enquiries, and escalate to Supervisor as needed
- Update Cluster regional Sales leads on status of orders and seek guidance on any issues as needed
- Perform cancellation and consolidation of sales orders as and when required (Normally once per month)
- Prepare weekly S&OE, Monthly supply review & S&OP meeting input decks for SC/Sales directors & LD&T/Sales Managers detailing service levels performance & customer stock outs as per need
- Ensure daily, weekly, Monthly service reporting as per SLA and customer requirements (IMBP, CCDP, Belt wise tracking, daily ordering, priority compliance etc.)
- Track & report KPI’s like OTIF, Order fill rate, customer fill rate, primary & secondary sales tracking etc.
- Receive, consolidate, investigate & respond to customer abnormalities raised after coordinating with BU CS manager/logistics manager to prepare transporter/customer adjustment report & adjust in the system after approvals as per SLA.
- Resolve customer billing inquiries & provide product delivery tracking to customers
- Prepare & conduct online customer satisfaction survey (at least twice a year or as per business need), do analysis and share reports with stakeholders
- Regularly update sales ordering form as per SKU addition/deletion/pricing update etc. and share with customers
- Other Ad-Hoc reporting as directed by Supervisor

**Qualifications/Requirements**:

- Bachelors degree in Business Commerce /Business management, SC or equivalent
- Strong written and verbal communication skills
- Proactive, responsive and results driven with good listening skills
- Highly proficient in Microsoft Office programs, SAP, etc.
- Fluent English with excellent interpersonal skills

Excellent analytical & problem solving skills

**Relocation Eligible**: Not Applicable

**Job Type**: Regular

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