Key Account Manager

Company Description

Swift Egypt established in 2012 as a logistics solutions company specialised in Import of Record (IOR) service provision, we were able to leverage the extensive experience and wide network of our founders and partners to develop into the most trusted logistics back office in Egypt. With a clear mission of easing business for our clients, enabling them to take control of their logistics and supply chains, we consistently strive to expand and strengthen our service portfolio. Handling thousands of complex shipments and intricate transactions for key companies with high expectations takes a stellar team of specialists in logistics operations, customer service, finance, business development, regulatory affairs and more. Using the wide vantage point of a dedicated logistics partner, we continue to go beyond with our offerings, providing clients with all the support and solutions they need to succeed and sustain their business in Egypt.

**Job Description**:
We are looking for a key account manager who will be responsible for retaining top customers and nurture those key relationships over time. Ideally, becoming a strategic partner and advisor to the client, discovering new opportunities to work together for mutual benefit and satisfaction

Ultimately, an exceptional key account manager should be able to manage multiple key accounts without compromising on the quality of services provided.

**Responsibilities**
- Developing and managing a portfolio of Key Accounts
- Develop and maintain relationships with key accounts team.
- Identify new business opportunities and develop strategies to increase sales.
- Negotiate contracts and pricing with customers.
- Acquire a thorough understanding of key customer needs and requirements
- Monitor customer satisfaction levels and address any issues that arise.
- Ensure compliance with all applicable laws and regulations related to the import/export of goods.
- Serve as the link of communication between customers and internal teams includes coordination with other departments, such as regulatory, finance, and Business development, to ensure smooth operations for customers.
- Track shipments and provide updates to customers on their shipments’ progress.
- Provide technical support to customers regarding their shipments or products imported using our IOR Service.
- Manage the logistics of importing products from overseas suppliers into the company’s / Customer’s warehouse or distribution centers in a timely manner while minimizing costs associated with freight, customs clearance, etc.
- Create reports on account performance and present findings to senior management team.
- Keep abreast with industry and market trends and best practices

**Qualifications**:

- Bachelor’s degree in business administration, or any related field
- 3-5 years of relevant experience
- Experience in account management within Electronics & Appliances category
- Experience in sales and providing solutions based on customer needs
- Strong communication and interpersonal skills with aptitude in building relationships with professionals of all organizational levels
- Ability to build rapport with key clients.
- Strong negotiation and leadership skills.
- Exceptional customer service skills.
- Ability to handle multiple client accounts.

Additional Information
**Behavioral Competencies**:

- Excellent Communication & Listening skills
- Time management & Multi-tasking Ability
- Customer Service Oriented
- Adaptability and flexibility
- Problem Management and Decision Making

**Benefits**:

- Competitive compensation package
- Rewards & Recognition
- Comprehensive Health Insurance
- Life Insurance
- Growth opportunities