Network Problem Manager
2 weeks ago
**About the role**:
- Identifies trends and potential Problem sources (by reviewing Incident and Problem analysis)
- Work with all internal technical teams, Service Management and external stakeholders like customer and 3rd party
- Prevents the replication of Problems across multiple systems
- PM may also be requested to discuss the technical part supporting the SM, when needed.
- Responsible for creating or suggesting RFC for permanent resolution of identified known-errors;
- Follows up issues and progress with problem owners where necessary
- Drive all problems towards root cause identification and permanent fix
- Monitors the effectiveness of error control and makes recommendations for improvements
- Reviews the efficiency and effectiveness of the Problem control process
- Maintains inventory of problems under analysis and their current progress and status
- Updating KEDB
- Produces Problem Management reports and management information
- Coordinates meetings to resolve problems
- Prevents recurrence of issues by identifying root cause and implementing fix
- Need to have innovative approach as problems are unique and need to use different RCA techniques
**About you**:
- Minimum 3 years Incident & Problem Management experience
- Analytical skills
- Good Network understanding with CCNA certification & CCNP-Routing knowledge.
- Good ITIL understanding
- Strong Excel Knowledge
- Good International Customer handling skills
- Good Interpersonal skills
- Good organizational skills
**Additional information**:
Role Purpose:
- As a Problem Manager
- Single point of contact for one or more problems
- Responsible for ownership and coordination of actions of those problems
- To analyze root cause, identify Known Error and coordinating actions to fix the error.
- To review the Problem Trends and Planning and Driving Improvement Plan
- To be proactive in identifying problems, analyze and recommend Service Improvement plans with the possible solutions obtained from technical teams.
**Department**:
Customer Services & Operations
**Contract**:
Regular
-
Senior Problem Manager
1 week ago
مصر, Egypt Orange Business Full time**About the role**: The Problem Manager ensures all problems and known errors affecting the infrastructure and service are identified, recorded, and managed end to end through their lifecycle according to their priority. He/she ensures that underlying root causes are identified for incidents and suitable workarounds are identified that help client with...
-
Dedicated Problem Manager
2 weeks ago
مصر, Egypt Orange Business Full time**About the role**: Key Tasks and Responsibilities: - Identifies trends and potential problem sources by reviewing Incident and problem analysis. - Open chronic and problem records based on ITIL definitions, monitor and track the progress until closure - Work with all internal technical teams, service management and external stakeholders like customer, 3rd...
-
IT Manager
5 days ago
مصر, Egypt SABIS Network Full time**Job Number** EGYPT00114 **Job Type** Non-Teaching **School / Entity Name** The International School Of Choueifat, Cairo **Department** Information Technology About SABIS® SABIS® is a global education network that has an active presence in 21 countries on five continents and educates students in both the private and public sectors. SABIS®...
-
Network Sr. Manager
1 week ago
مصر, Egypt PepsiCo Full time**Overview**: Sr. Manager - Network is part of the IT Operations team within the PepsiCo CTO Organization at Cairo and reports to the Director-Network. PepsiCo has a multivendor hybrid outsourced model for its Infrastructure IT operations. The PepsiCo IT Operations team works with various businesses, in-house IT teams, IT partners, and OEMs to maintain...
-
Network Manager
5 days ago
مصر, Egypt Palm Hills Developments Full timeCairo, Egypt Posted 20 minutes ago Expires in 2 months Ref:JB4492390 **New** **Job Details**: Job Location Cairo, Egypt Job Role Information Technology Employment Status Full time Employment Type Employee Career Level Management Years of Experience Min: 10 Max: 12 Nationality Egypt **ESSENTIAL FUNCTION AND RESPONSIBILITIES**: - Overseeing...
-
Network Administrator
1 week ago
مصر, Egypt MigrationIT Full time**Job Information**: - Industry - Financial Services- Work Experience - 1-3 years- City - Cairo- State/Province - Cairo- Country - Egypt- Zip/Postal Code - 11311- Maintaining and administering computer’s/ servers’ networks. - Managing and planning regular updates of network devices. - Managing IP Telephones System. - Performing disaster recovery network...
-
Network Engineer
5 days ago
مصر, Egypt MigrationIT Full time**Job Information**: Industry - BankingWork Experience - 4-5 yearsSalary - 30000 - 35000City - GizaState/Province - CairoCountry - EgyptZip/Postal Code - 11311- Maintains contacts and SLAs with ISPs in all communication links. - Installs and maintains branches/departments/units/ATMs WAN communication links. - Reads technical manuals and brochures to...
-
Head of Quality, Process
1 week ago
مصر, Egypt Orange Business Full time**About the role**: - As Head of CSD QP Egypt, the role involves leading, managing & developing cloud Process owners, Service implementation eperts & Problem management teams in Egypt - Define, pilot, communicate and coordinate actions plan for process, offers & solving critical operation problems on the external & internal customer perimeter. - Support...
-
Content Manager
13 hours ago
مصر, Egypt Dentsu Aegis Network Full timeTo fulfil the content requirements of the agency and client. Conception, planning and delivery of content. Coming up with great content ideas that bring communities to life across platforms **Job Title**: Content Manager - Copywrites for a breadth of brands across a variety of channels - Identifies creative and content delivery requirements - Identifies and...
-
Network Development Manager
2 weeks ago
مصر, Egypt Al-Futtaim Full timeNo two days are the same at Al-Futtaim, no matter what role you have. Our work is driven by the desire to make a difference and to have a meaningful impact with the goal of enriching everyday lives_._ Take our engaging and supportive work environment and couple it with a company culture that recognises and rewards quality performance, and what do you get?...