Sales Operations Senior Specialist

**Company Description**
Informa Markets, a division within Informa, creates global platforms for industries. We organise over 500 large-scale branded and transaction-oriented events in 14 specialist markets. These are typically not-to-be-missed annual events where buyers and sellers build relationships, see and show products and do business.

We also provide year-round online platforms where companies showcase their businesses and products and buyers conduct research, generating valuable leads, and we provide data and digital content that supports the flow of knowledge and transactions in markets.
**Job Description** Reports to**:Vice President - Sales Operations

**The Role**:
You will support a business unit sales team, who are selling across different regions, multiple brands (products/events), and customers. Sales Operations is a pivotal function within the business, providing structured sales administration, Salesforce (CRM) support, data analysis, reporting and information entry support to Sales teams.

You will have knowledge and understanding of the Sales tools such as Salesforce and provide support in the set-up and management of Sales Pipelines within Salesforce.

Furthermore, you will assist in the management of data quality, accuracy, and consistency for the business unit, whilst also being on hand to support specific business unit reporting or analysis requirements.

**Job Summary/Responsibilities**

**CRM Management**
- Manage and update Salesforce (CRM) and associated Sales order processing tools with sales contracts.
- Ensure to raise awareness on any issues faced with platforms used and communicate this with relevant stakeholders.

**Reporting and Financial Analysis**:
Work closely with the billings, finance, sales operations teams on:

- Reconciling reports, including revenue, outstanding balances, payment trends, and aging reports.
- Assisting in creating customized reports for internal stakeholders (finance, management, operations, marketing, etc).
- Developing and maintaining automated reporting templates and dashboards.
- Identifying areas for improvement in ways of working with the different departments and reporting processes.
- Assisting in implemeting new tools and software to streamline reporting functions.
- Ensuring contract validation and processing comply with company policies, legal standards, and regulatory requirements.

**Team Management**:

- Facilitate and assist in resolving requests presented by front office colleagues, clients, management, and sales colleagues on time.
- Distribute additional tasks and high volumes to the team daily.
- Help with SLA & QA monitoring.
- Own data sync failures and tickets.
- Follow up with the technical team.
- Help with new hire shadowing and training.
- Perform other duties as required based on business needs.

**Qualifications** Qualities needed for the role**
- Well organised and good time management.
- Eye for detail and problem solving.
- Interpersonal skills, confident personality, high level of enthusiasm.
- Good time management skills

**Qualities needed for culture fit**
- Proven ability to work under pressure.
- Ability to work in a matrix organisation.
- Act with integrity, tact and diplomacy.
- Ability to be flexible within the role

**Skills required**
- Minimum of 3-years relevant work experience
- Ability to proactively handle and respond to queries from internal customers.
- Relevant qualifications in a business or finance discipline.
- Experience in working with Salesforce, SAP, Oracle is a plus.
- Experience in data analysis.
- Proficient skills in Excel, Word, and Outlook are essential.
- Proficiency in spoken and written English & Arabic.

**Desired**
- Experience in working with Salesforce CRM and SAP.
- Previous experience in the B2B / B2C events industry.
- Experience with Expocad, A2Z or similar floor planning tools.

**Additional Information**

**Our benefits include**:

- Freedom & flexibility: colleagues rate us highly for the flexibility and trust they receive and most of us balance time in the office with time working remotely.
- Great community: a welcoming culture with in-person and online social events, our fantastic Walk the World charity day and active diversity and inclusion networks.
- Broader impact: take up to four days per year to volunteer, with charity match funding available too.
- Career opportunity: the opportunity to develop your career with bespoke training and learning, mentoring platforms and on-demand access to thousands of courses on LinkedIn Learning. When it’s time for the next step, we encourage and support internal job moves.
- Time out: 21 days annual leave, plus a birthday leave day and the chance to work from (almost) anywhere for up to four weeks a year.
- A comprehensive company funded private medical insurance with international coverage.
- A ShareMatch scheme that allows you to become an Informa shareholder from the start of your employment, and benefit from free matching sha