Customer Care

2 days ago

محافظة الغربية, Egypt Zipline Full time

**ABOUT ZIPLINE**:
Do you want to change the world? Zipline is on a mission to transform the way goods move. Our aim is to solve the world's most urgent and complex access challenges by building, manufacturing, and operating the first instant delivery and logistics system that serves all humans equally, wherever they are. From powering Rwanda's national blood delivery network and Ghana's COVID-19 vaccine distribution to providing on-demand home delivery for Walmart, to enabling healthcare providers to bring care directly to U.S. homes, we are transforming the way things move for businesses, governments and consumers. The technology is complex, but the idea is simple: a teleportation service that delivers what you need when you need it.

Through our technology that includes robotics and autonomy, we are decarbonizing delivery, decreasing road congestion, and reducing fossil fuel consumption and air pollution while providing equitable access to billions of people and building a more resilient global supply chain.

**ABOUT YOU AND THE ROLE**:
This will be a role that exists on the Ghana Fulfillment Operations team with the primary goal of ensuring that we have support for our call center operations across the country and take up other Fulfillment Operations responsibilities. This will be a support role that would report to the fulfillment operations lead at the designated distribution center that will host the role.

**WHAT YOU'LL DO**:

- Manage call center operations, including receiving inbound calls, handling customer complaints, and managing customer expectations across distribution centers during on-call periods or after hours.
- Ensure that all key information gathered during the shift is documented properly and handed over to the next shift.
- Handling all other inventory-related work assigned during the shift and seeing to its completion.
- Any other responsibilities assigned by the Fulfillment operations lead.

**WHAT YOU'LL BRING**:

- Strong communication skills
- Strong interpersonal skills
- Ability to work well within a team environment
- Experience in the use of basic IT tools
- Strong attention to detail and ability to multi-task
- Willingness to learn in a fast-paced environment

**WHAT ELSE YOU NEED TO KNOW**:

- **Please Note**:
We have received reports stating that certain individuals are reaching out to people under false pretenses, claiming to be Zipline employees, affiliates, agents, or representatives. They may seek to gain access to your personal information or to acquire money from you by offering fictitious employment opportunities or by claiming that they are contacting you on Zipline's behalf.

Genuine Zipline employees or representatives will never ask you for money or payment in exchange for employment opportunities or other related services. Any such offer of employment or any other service in exchange for fees that claims to be from us is deceitful and part of a fraud.

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