Patient Care Coach

2 weeks ago

محافظة القاهرة, Egypt IQVIA Full time

**Position Overview**:
**Responsibilities**:

- Provides primarily face-to-face coaching meetings for patients who suffer from critical disease. (Patient meetings could be outside Cairo in different Egypt governorates).
- Contacts and performs initial meetings with patients who are eligible for health coaching programs during weekly field visits.
- Visits physician clinics weekly to recruit new patients in targeted therapeutic areas.
- Capable of instructing others to provide them with a healthier way of life.
- Provides necessary coaching to reduce or eliminate behaviors that are considered high-risk.
- Creates and distributes health education materials such as brochures to patients.
- Handling and educating patients on treatment related devices that facilitate treating processes.
- Submitting all patients’ complaints whether adverse event or quality complaints accompanied by assigned products of the program.
- Develops care plans that are custom-tailored to individual patients.
- Responds timely and accurately to patient needs and inquiries, ensuring assistance within the required approved script.

**Requirements**:

- Strong academic track record including minimum of a bachelor’s degree in a medical field.
- Knowledge of health-related diseases with medical background.
- Excellent verbal and written communication skills.
- Strong motivational, persuasion and problem-solving skills.
- Ability to counsel clients of all ages, cultures and educational levels.
- Solid experience in variety of clinical techniques.
- Immense ability to develop a health plan.
- A well organized and pleasing personality with self-confidence.
- Knowledge of latest trends in health care.
- Strong understanding of patient support programs in the life science industry.
- Good team-based interpersonal skills but also an ability to work independently.
- Highly motivated, energetic and has the desire to immerse him/herself in patients’ culture of wellness and support this culture.
- Fluency in English and Arabic.
- Advanced MS Office skills (Excel)

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