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Senior System Administrator vois

2 weeks ago

Mansoura, Egypt Vodafone Full time

**Must have technical / professional qualifications**:
**Technical skills**:

- Strong experience in Microsoft products is mandatory. Certificate (MCSA) is mandatory.
- MCSE Certificate is a plus
- ITIL Foundation certificate is mandatory.
- ITIL Service Capability OSA certificate is a plus.
- ITIL Service Capability RCV certificate is a plus.
- Experience in troubleshooting and strong PowerShell scripting is mandatory.
- Reporting and analysis skills are preferred.
- Project management knowledge is a plus.
- Experience in Microsoft SQL is mandatory. Certificate is a plus.
- Experience in Windows Server 2016 or 2019 is mandatory. Certificate is a plus.

**Personal skills**:

- Interpersonal organization.
- Dedication, sense of ownership
- Ability to work in teams
- Excellent oral and written communication skills.
- Must be team oriented
- Must have technical support experience via the phone and via direct customer facing
- Must have systems support experience, preferably in a large production environment
- Experience in working with professionals from other cultures
- Excellent spoken and written English

**Key performance indicators**:

- Ensure that all the services are SLA compliant.
- Ensuring that the operation quality is being done and reflected in the operation day to day activity.
- Ensure that all tasks/requests are solved within the agreed SLA
- Ensure to meet the systems availability for all the backend systems excluding planned outage.
- Report on agreed KPIs according to the governance process.
- Provide all the required business reporting on the agreed deadlines