Service Delivery Manager

**Title: Service Delivery Manager**

**Industry: IT Software**

**Reporting Line: Technical Director**

**Position Type: Full Time**

**Level: Senior**

**Location: Cairo Office, New Cairo**

**About the job**:
You will be working with a high degree of freedom with reference to the Technical Director for CrossWorkers Egypt Ltd. However, you will also work closely together with the Danish CEO.

You will be a cornerstone in the Cairo operation with the responsibility for the different customer Teams - often with direct contact with customers in Europe. However, you will also have the opportunity to demonstrate your managerial skills and ability to continue the development of CrossWorkers Egypt Ltd.

Some travel activities to Europe must be expected.

**Technical profile/ Your duties**:
You have senior experience within IT software development, you have a good business understanding (customer contact) and have experience in managing technical staff. You are used to working in an international environment and can work from anywhere in the world if needed.

The keywords for the position are:

- Technical experience - Proven software development experience “Team leader/Architect/Technical manager/Project Management”, broad technical understanding
- Business understanding - direct customer experience
- Management skills - you can lead

You have a high degree of commitment to Employees, Customers, and the Company.

You can identify challenges and risks, and attack them with creativity, initiative, and determination. You work independently and targeted with a high activity level.

You work well as part of a team and with an ability to deliver.

You have good oral and written English skills (company language) and of course Arabic.

**Responsibilities**:
It is also the role to ensure that the basis of running a professional IT operation is in place - e.g. infrastructure, licenses, and methods. In some customer cases, the SDS will perform project-based work for the customers - e.g. Technology recommendations, Best practises and Consultancy.

In connection with the rest of the management, you will have responsibilities within the following areas:

- Advice to Team leaders
- Technology coordination between Teams
- New Technology screening
- Internal training
- Motivation

**Desired Skills and Experience**

**Who are we looking for?**
- Bachelor's degree in computer science or software engineering is a must
- International experience
- 6+ years of experience in Service delivery management and 2+ years of management experience in the Offshoring or Outsourcing Industry.
- On-Hands Experience in the Software development industry
- Ability to motivate staff in a team-oriented, collaborative environment.
- Ability to manage priorities and work in a fast-paced environment.
- Strong organizational and communication skills.

**Join Us and Thrive Here's What We Offer**:

- **Seamless Commute**: Enjoy hassle-free transportation to and from work
- **Work-Life Harmony**: We believe in balancing your professional and personal life—because you deserve it
- **Competitive Salary**: We value your skills and offer an attractive package.
- **Comprehensive Care**: Rest easy with our social and medical insurance that keeps you covered.
- **Inspiring Workspace**: Work in a vibrant office equipped with the latest technology to fuel your creativity.
- **Empowered Environment**: Experience a management style that’s open and inclusive, rooted in Scandinavian values.
- **Grow With Us**: Unlock your potential with opportunities for personal development and continuous learning
- **Travel**: Travel to connect with your client and build lasting relationships

**About Crossworkers**
We are Danish owned software offshoring company, providing European clients with professional Egyptian developers.
We have been in business since 2009, providing excellent services within the offshoring software development.
The headquarters are in Copenhagen, Denmark and the Offshore Development Center is in the Fifth Settlement, New Cairo.
We have more branches in Sweden, Norway, Finland, Switzerland, UK, Germany and lately Bahrain.