Help Desk Specialist

4 days ago


محافظة الإسماعيلية, Egypt MICELI-WATTERS, STAFFING PARTNERS Full time

Our long time AG Industry client is
**_PARTNERING _**with
**_STAFFING PARTNERS_** in search of an experienced
**Help Desk Specialist **for this
**IMMEDIATE & EXCELLENT CAREER OPPORTUNITY**

**HYBRID WORK AVAILABLE -**:

- Please _
- for this position if you do not intend on residing within a commutable distance of Modesto, CA._
- This position can be partially remote including ability to work in the Modesto office 2 to 3 days a week.

**SALARY - **$23.00 - $24.00/ hr

**BENEFITS** - Medical, Dental, Vision, Retirement, Vacation Pay, Generous PTO

**LOCATION - **Modesto

**HOURS - **This is a Full-Time Monday thru Friday position with flexible hours between the hours of 7:am to 6:pm, and Core Hours required to be available from 10:am to 2:pm.

**ESSENTIAL DUTIES**:

- Provide first level contact and convey resolutions to user and stakeholder issues
- Properly escalate unresolved queries to the next level of support
- Track, route and redirect problems to correct resources
- Update user data and produce activity reports
- Advises users on the methods, steps, and actions to resolve and avoid future issues in a patient and informative manner
- Follow up with users, provide feedback and see problems through to resolution
- Utilize excellent customer service skills and exceed service expectations
- Ensure proper recording, documentation, and closure of system tickets
- Recommended procedure modifications or improvements
- Preserve and grow your knowledge of help desk procedures, products and services

**QUALIFICATIONS**:

- Proven working experience in providing Help Desk support
- Working knowledge of help desk software, databases, and remote control
- Strong client-facing and communication skills to effectively understand the problem and explain its solution
- Advanced troubleshooting and multi-tasking skills
- Customer oriented

**_ Knowledge of:_**
- Microsoft 365
- Pulseway (preferred) or other RMM software
- Genuity (preferred) or other helpdesk software
- Audio Visual systems
- Computer Hardware
- Computer Networking Principals
- Troubleshooting skills

**_ Skill in:_**
- Microsoft server operating systems
- Microsoft and Apple Operating Systems
- Oracle Database Architecture
- Audio Visual support

**OTHER REQUIREMENTS**:

- Participation in work-related upgrades and service restoration outside of normal working hours as needed
- Highly motivated to keep abreast of technology and industry best practices, pursue relevant certifications, etc.

**EDUCATION AND EXPERIENCE**:

- An associate degree in information technology, computer science or related field preferred
- Minimum of 2 years in the IT field
- Microsoft Windows Certification

**_To submit your resume, for any of the positions below:_



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