Workplace Ambassador

JLL supports the Whole You, personally and professionally.
Reception/Switchboard
a) Sit in the reception to answer the phone
b) Maintain professional appearance of reception desk and lobby area.
c) Open the reception area and switchboard promptly at designated opening time and secure the switchboard and reception area after closing time.
d) Answer and direct all calls in an efficient, accurate, professional and pleasant manner.
e) Greet and assist all visitors; maintain company visitor sign in book. Assign appropriate badge per in country guidelines.
f) Report all telecommunication and data system problems to the Global IT help desk and office manager immediately.
g) Assign temporary sign in phone numbers for CISCO Phones in offices.
h) Coordinate visitor transportation requirements, such as calling for a cab
i) Assist with vendor inquiries and when instructed direct to work area.
j) Prepare and send all outgoing mail.
K) Monitoring the meeting rooms calendar and provide solutions when needed.
2) Facilities
a) Morning tasks to ensure that all meeting rooms are presentable and ready for daily meetings. Including power cords, phones etc.
b) Ensure all coffee points are ready for employees to use.
c) Ensure printers, photo copier are functional.
d) Perform other administrative support duties as required by the local facilities manager
e) Provide backup for other facility personnel as needed
f) Ensure all equipment is operational; coordinate repairs as required. Meet vendors and escort to do regularly scheduled HVAC, AV, Kitchen.
g) Ensure kitchens and coffee points area is clean and free of debris
h) Ensure both installed AV equipment and portable equipment is functional; coordinate repairs as required. Ensure all portable projectors are stored and locked away. Before storing ensure all chords and lamps are intact.
i) Coordinate repairs within physical office space such as carpeting, repainting, lighting, per approved repair and replacement plans
j) Resolve or coordinate resolution for all facilities requests, such as temperature complaints, electricity short etc.
3) Safety & Security
a) Responsible for overall office safety & security.
b) Understand landlord and or building managers evacuation and testing of alarms process
c) Assist in coordinating programs to educate employees on building and general office emergency procedures
d) Acting on direction of Physical Security, provide assistance as required.
4) Problem solving
a) Prioritize conflicting responsibilities and schedules.
b) Report problems as required.
c) Communicate as required to the necessary parties involved.
d) In the event of a facilities emergency provide assistance as directed to achieve timely resolution.
e) Communicate closure of an issue to one’s own manager as well as the requester.
Personalized benefits that support personal well-being and growth:
JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health.
About JLL
- We’re JLL—a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 102,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That’s why we’re committed to our purpose to shape the future of real estate for a better world. We’re using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people, and our communities.
Our core values of teamwork, ethics and excellence are also fundamental to everything we do and we’re honored to be recognized with awards for our success by organizations both globally and locally.
Creating a diverse and inclusive culture where we all feel welcomed, valued and empowered to achieve our full potential is important to who we are today and where we’re headed in the future. And we know that unique backgrounds, experiences and perspectives help us think bigger, spark innovation and succeed together.